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Missing Band 30 (AT&T) and Band 71 LTE (T-Mo) - SOLVED

  1. J1542606030006 Froyo May 16, 2019

    J1542606030006, May 16, 2019 :
    Thank you, first of all, to Norwoodsteel for providing that link.

    However, I believe that it is IMPERATIVE that OnePlus' official webpage display updated and accurate spec information on their own device. Potential buyers must be informed directly from the manufacturer, not via 3rd party websites, even if they are respected and reputable.

    Surely OnePlus must know their own products. So what is taking them time to respond?
     

    #21
    aenews likes this.
  2. aenews KitKat May 16, 2019

    aenews, May 16, 2019 :
    Yep agreed :)
    Yeah as another user suggested, it's likely that the specifications were mistakenly filled with the bands for the Chinese/Indian variant. The ZDNet article would corroborate that interpretation.

    Also, Band 30 LTE is missing even in this article which is not a good sign. We have had that LTE Band since the OnePlus 3, so it would be very strange indeed for it to be suddenly and randomly removed.
     

    #22
  3. rjgary Cupcake May 16, 2019

    rjgary, May 16, 2019 :
    Is the CN/EN/IN variant not the "international" version sold on the OnePlus website though? How I read that specs sheet was that the NA version (with band 71) is the T-Mobile phone, and the CN/EN/IN version (which I'm assuming is the one sold on the OnePlus site) did not have band 71.

    It's definitely concerning, as I want the version with 12 gb ram but band 71 support is a must for me.
     

    #23
  4. norwoodsteel Cupcake May 16, 2019

    norwoodsteel, May 16, 2019 :
    If a PDF in the article is correct I am confident that the NA spec's stand for North America and the site orders and the T-Mobile orders should be that same phone . Maybe with the exception of the SIM card.
     

    #24
  5. aenews KitKat May 16, 2019

    aenews, May 16, 2019 :
    Not the way it works, but I understand the confusion. For all recent previous flagship phones, there has been one variant for India/China and another for the rest of the world including North America and Europe. The T-Mobile model is simply a carrier-branded NA device (based on the 6T).
     

    #25
  6. aenews KitKat May 16, 2019

    aenews, May 16, 2019 :
    Yeah I'd assume that's the case if the article is correct, unless there some of the more erratic claims are true.

    The T-Mobile 6T actually does support Dual SIM if you replace the SIM Tray and flash regular OxygenOS. It has the same hardware support, but Dual SIM is disabled in the software. Only a single SIM tray is installed in the device OOTB. So yeah it is technically the same phone. I'd expect the same for the 7 Pro.
     

    #26
  7. norwoodsteel Cupcake May 16, 2019

  8. Mark Co Donut May 16, 2019


    #28
  9. G_Todd_McLaughlin_OSQV Froyo May 16, 2019

  10. J1542606030006 Froyo May 16, 2019

    J1542606030006, May 16, 2019 :
    Great news! Thank you for the update.

    I suggest that everyone keep a screenshot of this as proof so that later on, we can raise concerns if this turns out to be another error. I will be doing the same myself.
     

    #30
    Coastie likes this.
  11. Coastie Honeycomb May 16, 2019

    Coastie, May 16, 2019 :
    good and hopefully it's accurate. I wonder if it was originally a mistake, though we've seen a lot of hard copy prints of it, and even OP support emails saying no Band 30, or if the 2 bands were enabled in yesterdays 9.5.2 firmware release, and then the website updated to reflect the change.
     

    #31
  12. Nahfid Eclair May 16, 2019

    Nahfid, May 16, 2019 :
    I may not be an expert in this field since these bands aren't a big deal in my country yet but if you go to the OnePlus site and go to the buy option for the 7 Pro, below there is a "check carrier compatibility" button, which on press shows you all the bands that it supports. I have attached screenshots of the page I'm talking about and it shows T-Mobile's band 71 supported. Do correct me if I got anything wrong, just trying to help.
    1558019382698.jpg

    1558019382731.jpg
     

    Attached Files:


    #32
  13. Coastie Honeycomb May 16, 2019

    Coastie, May 16, 2019 :
    So it appears the OP Tech Support might not be all that techy, and just read the website and not actually know, or research the answers.

    Yesterday, I received this:
    And today from a different "tech" I received this:
    So it's a tie, 1 Yes : 1 No, 1 day apart
     

    #33
  14. Demthios Cupcake May 16, 2019

    Demthios, May 16, 2019 :
    Over in the AMA they addressed this and said that yes it is supported on the NA phone.
     

    #34
  15. qluvaas Cupcake May 16, 2019


    #35
  16. aenews KitKat May 16, 2019

    aenews, May 16, 2019 :
    Thanks @Mark Co @norwoodsteel for the update. OnePlus indeed updated their specifications page for the OnePlus 7 Pro and now Band 30/46/48/71 are included. As expected, it appears that they mistakenly posted the incorrect bands from the CN/IN model.
    Irrelevant. Customer support is simply just incompetent and always provides inaccurate information.
     

    #36