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Mobile goes black screen after update

  1. B1527171874662 Cupcake Jun 12, 2018

    B1527171874662, Jun 12, 2018 :
    Hi Team, I am using One plus 6, yesterday I have updated kernel version after notification comes. After updated my mobile goes black screen whenever I am using any apps. after I rebooted the mobile gets normal.its urgent pls fix it.
     

    #1
  2. Ajith Gowda C T Eclair Jun 12, 2018

    Ajith Gowda C T, Jun 12, 2018 :
    Hi Team,

    Phone is going to hang state,getting heated and switch off it self after updating 5.1.6. I can see blue light in notification led once screen goes blank. Automatically phone will lock when device is in use. seriously @OnePlus has to address this issues immediately.

    Please fix this ASAP.

    thank you
     
    Last edited: Jun 12, 2018

    #2
  3. B1527171874662 Cupcake Jun 12, 2018


    #3
  4. Ajith Gowda C T Eclair Jun 12, 2018


    #4
  5. B1527171874662 Cupcake Jun 12, 2018


    #5
  6. L1528782937551 Cupcake Jun 12, 2018

    L1528782937551, Jun 12, 2018 :
    I'm facing the same issue after the latest update. I see a blue LED light where the red or green LED light flashes. And the screen goes black and unresponsive until a reboot is done. Please fix ASAP!!!
     

    #6
  7. Ajith Gowda C T Eclair Jun 12, 2018


    #7
  8. Liehjan KitKat Jun 12, 2018


    #8
  9. J1527423587130 Cupcake Jun 12, 2018

    J1527423587130, Jun 12, 2018 :
    I am facing the same issue, thought of reporting it after it happened for the second time today... please fix this...
     

    #9
  10. Ajith Gowda C T Eclair Jun 12, 2018


    #10
    Liehjan likes this.
  11. Liehjan KitKat Jun 12, 2018

    Liehjan, Jun 12, 2018 :
    Be patient, it will surely get fixed in next OTA :)
     

    #11
    J1527423587130 likes this.
  12. vaibhavvc Froyo Jun 12, 2018

    vaibhavvc, Jun 12, 2018 :
    same
     

    #12
  13. Prcko Jelly Bean Jun 12, 2018

    Prcko, Jun 12, 2018 :
    try to wipe cache in recovery. if it isn't helpful make factory reset.
     

    #13
  14. vaibhavvc Froyo Jun 12, 2018

    vaibhavvc, Jun 12, 2018 :
    this has happened 4 times today. and I notice that it happens more often when mobile data is turned on
     

    #14
  15. Arthur.orin Honeycomb Jun 12, 2018


    #15
  16. B1527171874662 Cupcake Jun 17, 2018


    #16