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[Submitted] Mobile network and data is not working after android 11 update

  1. a.kashem
    Cupcake Apr 19, 2021

    a.kashem , Apr 19, 2021 :
    I am using Fido.
     

    #1
    ronshah37 likes this.
  2. ronshah37
    Cupcake Apr 20, 2021


    #2
  3. ronshah37
    Cupcake Apr 20, 2021


    #3
  4. Dipjyoti Nath
    OnePlus Bug Hunter Staff Member Apr 20, 2021

    Dipjyoti Nath , Apr 20, 2021 :
    Sorry to see that you have been having a hard time trying to use your device in order to maintain a stable network connectivity. Thereby, in order to have a better understanding why this kind of issues are arising on your device we would require few more details regarding this. Hence, we have dropped you a personal message and hoping you would be able to get back to us with the required info.

    Regards,
    Dipjyoti
     

    #4
  5. Josmeehan
    Cupcake Apr 25, 2021

    Josmeehan , Apr 25, 2021 :
    I am having a similar problem with my 7T.
    Model HD1907
    Oxygen OS 11.0.0.2.HD65AA
    ATT network in U.S.

    Worked fine in Android 10.
    Failed after upgrade to 11.

    Mobile network seems OK, but no mobile data.
     

    #5
    Thefrankli and F1605747524516 like this.
  6. A1553668320214
    Cupcake Apr 26, 2021


    #6
  7. A1553668320214
    Cupcake Apr 26, 2021

    A1553668320214 , Apr 26, 2021 :
    Resetting network adapters did not work. Your team will not respond to my emails. I have restored my phone to factory settings. I've switched airplane mode on and off and reset the phone countless times.
     

    #7
  8. RandyMc61
    Cupcake Apr 27, 2021

    RandyMc61 , Apr 27, 2021 :
    Same problem here. No mobile data, no incoming calls, no voicemail access. Need help. Please.
     

    #8
  9. A1553668320214
    Cupcake Apr 28, 2021

    A1553668320214 , via OnePlus 7T , Apr 28, 2021 :
    Just had a remote session (finally) after 5 days. They couldn't fix it. They offered to repair my phone but have no donor phones in the meantime. Took me 5 days to get to this point. One of the worst customer service experiences I have ever had.
     

    #9
    cso604 likes this.
  10. F1605747524516
    Cupcake May 4, 2021


    #10
  11. Thefrankli
    Cupcake May 8, 2021

    Thefrankli , May 8, 2021 :
    Exact same problem as Josmeehan. Oneplus 7pro with Oxygen OS 11. ATT in the US.
     

    #11
  12. Josmeehan
    Cupcake Jun 5, 2021

    Josmeehan , Jun 5, 2021 :
    So, I sent it in for "repair" and they reinstalled Android 10. Mobile data works again. It keeps asking me to install Android 11, but I say no, no, no.
     

    #12
  13. Z1604223004736
    Cupcake Jun 7, 2021

    Z1604223004736 , Jun 7, 2021 :
    I am Also Facing the same issue from last 1 month after updating my Andriod 10.I have done all possible reset of network.It only works if i switch of the mobile disabling mobile data else it still gives me same issue after restart also .
     

    #13
  14. cso604
    Donut Jul 21, 2021

    cso604 , Jul 21, 2021 :
    Same here on 6T, July 19, 2021.

    Recognizes SIM and network name but then data won't work. Wi-fi works.

    Have tried: network settings reset. Hard reboot. SIM remove and reinstall.
     

    #14
  15. Boris_Dongarov
    Cupcake Jul 28, 2021 at 3:42 AM


    #15