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Network/Connectivity My 7T faces regular disconnection from the 5ghz wifi

  1. rahulkr13
    Eclair Nov 5, 2019

    rahulkr13 , Nov 5, 2019 :
    I have connected my phone on mobile hotspot, 2.4 and 5 ghz wifi connections but I'm only facing this issue on the 5 ghz signal. I have even factory reset my phone once but the problem still exists. Anyone else facing this issue or does anyone have a suggestion for me?
     

    #1
  2. mbpunjabi
    Eclair Nov 5, 2019


    #2
    bmwfire likes this.
  3. bmwfire
    Cupcake Nov 6, 2019

    bmwfire , Nov 6, 2019 :
    same here one plus 7t disconnecting from WiFi , and 4g looks like working smother than 100 Mbs 5ghz WiFi or 2 GHz
     

    #3
  4. vijayendra
    Donut Nov 6, 2019


    #4
  5. Luckyman91
    Cupcake Nov 6, 2019

    Luckyman91 , Nov 6, 2019 :
    had the same issue and i for now seems like i managed to solve it. and also i'm saving lot of battery.
    forget the network, clear the cache, turn off the phone, then turn it on and enter the password for the wi-fi again.
     

    #5
  6. Luckyman91
    Cupcake Nov 6, 2019

    Luckyman91 , Nov 6, 2019 :
    kidding, seemed to be solved, but i just saw it's not, keep getting disconnected -.- had the OP6 and i never had this problem
     

    #6
  7. Sump22
    Cupcake Nov 11, 2019

    Sump22 , Nov 11, 2019 :
    Also have this issue. Wifi disconnects for a brief second. Seems to come and go. Doesn't seem to matter which network. Only used 5ghz networks. My cell signal also goes to zero. Did not have this issue on my 5T.
     

    #7
    quickstang likes this.
  8. rahulkr13
    Eclair Nov 11, 2019

    rahulkr13 , Nov 11, 2019 :
    My brothers are using OnePlus 5 and OnePlus 6T. I am the one using the 7T and I am the only one facing this issue. It's really annoying that there has been no attention given to this till now.

    Here is screen recording of the same as it happened:
     

    #8
    Praty_28 and Sump22 like this.
  9. Sump22
    Cupcake Nov 11, 2019

    Sump22 , via OnePlus 7T , Nov 11, 2019 :
    Very similar to my issue. Mine will also disconnect from cell network sometimes. I'm also getting intermittent Bluetooth stuttering. It's gotta be a software issue and the antenna in general. My 5T never stuttered on BT.
     

    #9
  10. rahulkr13
    Eclair Nov 11, 2019

    rahulkr13 , Nov 11, 2019 :
    Only if they provide an update on the issue. I'm trying to figure out whether it's widespread bug or a hardware issue. Accordingly, I would visit a service center but the support team hasn't responded to any of my tweets.
     

    #10
    Sump22 likes this.
  11. quickstang
    Froyo Nov 12, 2019

    quickstang , Nov 12, 2019 :
    Consistent drops here left & right on my 7T 10.0.5.
    I did the... forget network, reboot, type pass in again & nothing. Still dropping. Getting real tired of this. I'll be doing something, then the wifi signal shows the ! then it reconnects. Drops again every few minutes, then reconnects. On & on & on, all day long. My 6T never did this once. i've thought about sending it back, but i'm hoping for another update soon. If it's hardware related, they'll have a lot of phones to fix. I'm hoping it's software. It happened on 10.0.4 & was REALLY hoping 5 fixed it, but nope. I don't know how you break a basic function of a phone like wifi after they claim all this rigorous testing on their device. I get if you screwed up & screen timeout was 1min 5 sec instead of 1min (big deal), but janky wifi? Come on! I'm not using VPN on the phone, & I have the Samsung wifi hubs all throughout the house. I know it isn't MY issue because everything else connected is flawless.
     

    #11
    Sump22 likes this.
  12. Chinaroad
    Honeycomb Nov 12, 2019

    Chinaroad , Nov 12, 2019 :
    did all of you pointed it at the feedback/bug section so they know about it?? if you don't, they wont know
     

    #12
  13. rahulkr13
    Eclair Nov 13, 2019

    rahulkr13 , Nov 13, 2019 :
    I tried to do that but there is no option to upload a video in the feedback. Only screenshots and this behaviour can't be shown through screenshots. That's why I even tried to reach them on the Twitter support handle.
     

    #13
  14. quickstang
    Froyo Nov 13, 2019

    quickstang , via OnePlus 7T , Nov 13, 2019 :
    So I tested this again today at work. Definitely a 2.4Ghz vs 5.

    Absolutely no drops at work on 2.4Ghz.

    When on 5Ghz at home, this is where it goes haywire dropping every few minutes.

    Will submit a bug.
     

    #14
  15. rahulkr13
    Eclair Nov 28, 2019

    rahulkr13 , Nov 28, 2019 :
    Can you tell me the model of your router? I believe I probably found the problem is with Archer C5 Models. I tried the 5 ghz channel after making a hotspot using my phone and didn't notice any drop. All drops I noticed were apparently on the same model.
     

    #15
  16. quickstang
    Froyo Nov 28, 2019

    quickstang , via OnePlus 7T , Nov 28, 2019 :
    I've got the Samsung SmartThings hubs.
     

    #16
  17. Z0ld3n
    Cupcake Dec 6, 2019

    Z0ld3n , Dec 6, 2019 :
    Can confirm this. Wi-Fi is dropping every few minutes on 5Ghz network, no issue on 2.4Ghz. My router is Asus AC-68u. I tried switching every toggle i could think of/find in OOS and nothing works. I also tried many different router settings. No other device in my network is behaving like OP7T. The worst part on my device is that phone wont reconnect by itself, it just stays "connected" with exclamation mark in icon, you have to turn off wifi and enable it again to connect even though router page is showing phone not connected to wifi.
    I bought my phone 2 days ago and I'm seriously considering returning it just because of this issue.
     

    #17
  18. rahulkr13
    Eclair Dec 7, 2019

    rahulkr13 , via OnePlus 7T , Dec 7, 2019 :
    I would suggest to try this on a different router as well. I have faced this issue only on a particular router model so far. I created a 5 ghz hotspot using my Nexus 6P and there it faced no problems as such and neither did it face problems on the airport. Since I don't need to have speeds above 50mbps that's why I'm just choosing to ignore the problem. You should return and maybe go for the pro if possible.
     

    #18
  19. J1575995770244
    Cupcake Dec 11, 2019 at 7:19 AM

    J1575995770244 , Dec 11, 2019 at 7:19 AM :
    Facing the exact same issue. I have to restart my device every time this happens. Its just so annoying. Have reported the bug. But God knows how long it will take to sort out this issue.
     

    #19
  20. C1576072838272
    Cupcake Dec 11, 2019 at 2:02 PM

    C1576072838272 , Dec 11, 2019 at 2:02 PM :
    Seems that the problem occurred only when I'm not close to the router (although the signal seems to be OK) and the Wi-Fi switch from the 5 to the 2.4 ghz and then from 2.4 to 5 ghz continuously.
    My home router uses the same SSID for the 5 and 2.4 ghz network, I tried to disable the 5 ghz just for testing, but I could not do this as my router is managed by my ISP.
     

    #20