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my oneplus 3's camara is not focusing properly

  1. G_udit_gupta_yAZx
    Cupcake Dec 15, 2017


    #1
  2. W1513331328243
    Cupcake Dec 15, 2017


    #2
    W1546229030988 likes this.
  3. G_TV95_MeLm
    Ice Cream Sandwich Dec 15, 2017

  4. PTuT
    Jelly Bean Dec 15, 2017

    PTuT , Dec 15, 2017 :
    What OOS version are you on? Some people are experiencing problem with the camera. You can try clearing the cache or rebooting phone in safe mode. You could try factory reset (save all stuff you care about before doing it).
     

    #4
  5. F1509354124237
    Cupcake Dec 15, 2017


    #5
  6. n.j.guedes
    Cupcake Dec 30, 2018


    #6
  7. crazingineer
    Gingerbread Dec 30, 2018

    crazingineer , Dec 30, 2018 :
    This is a known issue. You'll need to visit your nearest service centre and they'll replace your camera free of cost.
     

    #7
  8. n.j.guedes
    Cupcake Dec 30, 2018

    n.j.guedes , Dec 30, 2018 :
    I'm in Portugal...
     

    #8
  9. chris_wds
    Honeycomb Dec 30, 2018

    chris_wds , Dec 30, 2018 :
    same issue the back camera doesn't focus at all since few days, I had the 5.0.8 update few days before I notice it wasn't working but I can't tell if it's the update that cause this because i didn't use pay attention to the back camera focus just before the update
    front camera is working well,
    using another camera app rebooting the phone, cleaning camera app cache, force stop, wipping cache on recovery and cleaning the camera glass, nothing works
    does anyone have this problem since 5.0.8 ?
     

    #9
  10. S_abhijith_sharma_soma
    Cupcake Dec 30, 2018


    #10
  11. TefkrosTheAviator
    Cupcake Dec 30, 2018


    #11
  12. W1546229030988
    Cupcake Dec 31, 2018


    #12
  13. n.j.guedes
    Cupcake Dec 31, 2018


    #13
  14. dsaputra
    Froyo Dec 31, 2018

    dsaputra , Dec 31, 2018 :
    Known issue, defective camera module that OnePlus will replace for free regardless of warranty status of the phone (mine was out of the warranty period). I had mine replaced for free after telling them the issue and mentioning that it's a confirmed case of defective module and is not our fault. Their support (emails before going to the service center) will ask you to try a few things, just do them, or in my case, I've already done them all and the issue persists. (different people are saying its not free anymore but try it anyways)

    The only problem is that they can only fix it for us in their official service center. I got lucky because a relative of mine just happened to go to HongKong and I could ask them to help me bring my phone to the service center there. Otherwise, you'll have to send your phone at your own cost. Please be aware that not all service centers belong to OnePlus so you'll need to tell them that OnePlus support has told you that it's a confirmed case that will be fixed for free so they don't have to do anymore checks and get it done fast & not charge you for it.

    Please help to convey this message to others who will, in the future, ask about the same problem because not everyone will do a proper search in the forum before asking.
     

    #14
  15. Eunice80Baaba
    Cupcake Dec 31, 2018


    #15