1
My OnePlus 6T screen got scratches

  1. Aj2997
    Cupcake Jan 24, 2019

    Aj2997 , Jan 24, 2019 :
    I bought a Oneplus 6T few months back and after a heavy usage of the phone i decided to change the tempered glass and accordingly i removed the applied screen protector.. and within half n hour of removeal of screen protector it got big scratches and trust me it feels so bad to see those scratches again and again.. is there any solution?
     

    #1
    J1527581389736 likes this.
  2. Matt 80
    Lollipop Jan 24, 2019

    Matt 80 , Jan 24, 2019 :
    What on earth are you doing to get heavy scratches on the screen in half an hour?

    Replacement of the screen.
     

    #2
  3. Aj2997
    Cupcake Jan 24, 2019


    #3
  4. Kruemelfelix
    Honeycomb Jan 24, 2019

    Kruemelfelix , Jan 24, 2019 :
    And why do you remove the protector before you have it?

    Also since it‘s glass you must have had the phone surounded by really hard metal (not something like keys, harder thinks in scale 6+).
     

    #4
    Starcommander and Sargo like this.
  5. Aj2997
    Cupcake Jan 24, 2019

    Aj2997 , Jan 24, 2019 :
    give me a solution..
    Will these OnePlus team can do anything about it?
     

    #5
    Starcommander likes this.
  6. StinkySocky
    Ice Cream Sandwich Jan 24, 2019

    StinkySocky , Jan 24, 2019 :
    They won't, sorry. You scratched your phone by no fault of OnePlus. If you really want to, you can get a screen replacement through their RMA service or by going to a local tech repair shop. It might cost you, though, since the screen is laminated to the glass. They'll need to replace the glass and the display panel.
     

    #6
  7. Vadomata
    Jelly Bean Jan 24, 2019

    Vadomata , Jan 24, 2019 :
    I think he uses it as a shoe
     

    #7
  8. felipemendes
    Jelly Bean Jan 24, 2019

    felipemendes , Jan 24, 2019 :
    Just apply your new screen protector. If you're using a plastic one, or a glass with adhesive in the whole glass, scratches will disappear.
     

    #8
  9. npatel70
    Honeycomb Jan 24, 2019

    npatel70 , Jan 24, 2019 :
    What a brilliant idea which makes good business sense. Let's replace the screens for people who damage their own screens by their own fault for FREE!

    I wish you luck in your attempt
     
    Last edited: Jan 24, 2019

    #9
    Discostu likes this.
  10. crit71
    Donut Jan 24, 2019


    #10
  11. zer0sIx
    Eclair Jan 25, 2019

    zer0sIx , Jan 25, 2019 :
    My experience was different. Last November my son accidentally drop a toy (die cast toy bus) in the screen directly because he was reaching for it, i thought the screen was cracked but it was just the plastic screen, so i removed it just to check for further damage. everything is good. the screen been naked until last week. No scratches what so ever. So I am curious how did you scratch your screen?
     

    #11
    i_piklu and Roby72 like this.
  12. Aj2997
    Cupcake Jan 25, 2019

    Aj2997 , Jan 25, 2019 :
    i don't know sir, i just kept it in my pocket and it got scratches.. I don't know what to do now?
     

    #12
  13. jdm9499
    Froyo Jan 25, 2019

    jdm9499 , Jan 25, 2019 :
    Clear the cache and storage, if that doesn't work try a factory reset. Hope that helps. Plz let us know.
     

    #13
  14. Neddard
    Lollipop Jan 25, 2019

    Neddard , Jan 25, 2019 :
    LOL! You win!
     

    #14
    Nick 59, Roby72 and jdm9499 like this.
  15. Deactivated User
    Jun 9, 2019


    #15
  16. Matt 80
    Lollipop Jun 9, 2019

    Matt 80 , Jun 9, 2019 :
    The glass will scratch at level 6 on the mohs scale, exactly the same as your s4. It has a scratch because you have albeit unknowingly, brought it into contact with an abrasive substance hard enough to scratch it. A tiny grain of sand or quartz is enough to do the damage.
     

    #16
  17. Nana Dwomo
    Cupcake Nov 22, 2019

    Nana Dwomo , Nov 22, 2019 :
    I also had this phone like three days ago... I took the screen protector off just the day after and the scratches the screen is recieving is really serious... Have been wondering where the scratches is coming from. I hardly put in my pocket and the screen is always up. Just can't understand.
     

    #17
  18. Artemus.
    Community Hero 2020 Nov 22, 2019

    Artemus. , Nov 22, 2019 :
    Can you take a picture?
     

    #18