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Display My OnepLus 7 Pro Screen turned bottom half to Green and upper part to Black

  1. W1577255391900
    Cupcake Apr 18, 2021

    W1577255391900 , Apr 18, 2021 :
    Hello Team,

    I was using my phone very well since last 18 months. This issue started yesterday afternoon while I was on call and suddenly after drop a call, my screen become half Green and upper half in Black. I can't see anything on upper 25% portion but bottom 75% Green part can be visible.

    I am not able to unlock phone as its keep saying very fast finger touch. I am able to pickup call sometime. No any other option possible. I tried to restart Phone by using Power and Upper Volume bottom, its get restart but stuck at same screen. Now I am not able to login too by using PIN after reboot.

    Please help me if anyone seen this issue before. How to fix this issue.
     

    #1
  2. SRD.
    Lollipop Apr 18, 2021


    #2
    J4t1np4r3kh likes this.
  3. W1577255391900
    Cupcake Apr 18, 2021

    W1577255391900 , Apr 18, 2021 :
    Do we have any way to type initial login PIN to login and at least take backup ? Service Center may close today.
     

    #3
  4. ChristianLotino
    Gingerbread Apr 18, 2021

  5. J4t1np4r3kh
    OnePlus Accessory Tester Apr 18, 2021

    J4t1np4r3kh , Apr 18, 2021 :
    Does the touch screen not work at all?
     

    #5
  6. W1577255391900
    Cupcake Apr 18, 2021

    W1577255391900 , Apr 18, 2021 :
    I am able to accept call, but not able to do anything else.
     

    #6
  7. J4t1np4r3kh
    OnePlus Accessory Tester Apr 18, 2021

    J4t1np4r3kh , Apr 18, 2021 :
    How are you accepting calls. Via a Bluetooth device or by swiping on the screen?

    If you're able to swipe the screen have you tried entering your pincode/passcode instead of fingerprint?
     

    #7
  8. W1577255391900
    Cupcake Apr 18, 2021

    W1577255391900 , Apr 18, 2021 :

    by swiping on the screen. pincode/passcode option not at all display. Only fingerprint option. Do we ahev any way to display Pincode option ?
     

    #8
  9. J4t1np4r3kh
    OnePlus Accessory Tester Apr 18, 2021

    J4t1np4r3kh , Apr 18, 2021 :
    Swipe up on the lockscreen
     

    #9