My OP3T Camera Focus Not Working

  1. Francis Balla
    Cupcake Aug 5, 2019

    Francis Balla , Aug 5, 2019 :
    My OnePlus 3T mobile focus is not working. Once I updated the mobile updates from then onwards camera is too blurry to take pictures and even to scan the QRCode to make digital transactions. Before that update my phone was working perfectly. It's more than 2 years I bought this 3T. I have facing the focus issue for the last few months.

    Please help me how to set it right.
    Just taken pic added for the reference. That's how bad my camera focus now.

    9390969044 likes this.
  2. G_j_Miles_BTLz
    Cupcake Aug 5, 2019

    G_j_Miles_BTLz , Aug 5, 2019 :
    My focus has also got quite bad too recently, if I cover the lens with my thumb and then uncover it seems to help sometimes, but less than ideal.

    uwewel likes this.
  3. Paschfire
    KitKat Aug 5, 2019

    Paschfire , Aug 5, 2019 :
    This is a HW issue, unfortunately it has nothing to do with SW updates.

    This is a commonly known and widely reported HW defect of 3/3T devices, the rear camera looses the ability to focus, or fails to function completely.

    Take or send your device into a OnePlus service center to have the rear camera module replaced.

    In the future pls use the forums search before creating unnecessary threads like this one.

    Gaston NP likes this.
  4. uwewel
    Cupcake Aug 21, 2019

    uwewel , Aug 21, 2019 :
    What are the cost for the repair?

  5. Paschfire
    KitKat Aug 21, 2019

    Paschfire , Aug 21, 2019 :
    Call a OnePlus service center and get a quote on the repair price.

  6. ykraj251
    Cupcake Aug 23, 2019

  7. Francis Balla
    Cupcake Sep 22, 2019

    Francis Balla , Sep 22, 2019 :
    I'm glad to share that today I visited ONEPLUS SERVICE CENTER regarding the focus issue I had with my OnePlus 3T. In no time they have replaced my mobile rear camera with new one at FREE OF COST. It's actual cost is Rs. 3,200/- but they did it freely. Love to be ONEPLUS USER. #ThankYouOnePlus

    Salt505 and M1569169059036 like this.
  8. M1569169059036
    Cupcake Sep 22, 2019

    M1569169059036 , Sep 22, 2019 :

    Which service center did you get it repaired for free?

  9. Francis Balla
    Cupcake Sep 22, 2019

    Francis Balla , Sep 22, 2019 :
    Hyderabad at City Center Mall Service Center.

  10. M1569169059036
    Cupcake Sep 23, 2019

  11. bdantes70
    Cupcake Sep 26, 2019

    bdantes70 , Sep 26, 2019 :
    How is this an Hardware issue???? if the camera focused just fine before the update and now it doesn't even focus at all after the update? this seems to be a software issue not hardware. My phone has the same problem with the camera not being able to focus at all AFTER the 9.0.5 update. its totally useless now after the update............
    And if it needs to be sent out for "repair" this means my only means of communication of a cell phone will be gone for what 2 to 3 weeks time to get fixed? This is unacceptable. OnePlus update did something to the camera for it to not work and they should be more than accommodating to remedy this issue.

  12. MarkyPancake
    Honeycomb Sep 28, 2019

    MarkyPancake , Sep 28, 2019 :
    The 3T camera module fault is well documented.

    Your options are to try a full factory reset, then see if your camera focuses.

    If the factory reset doesn't work, roll back to the OxygenOS version that it last worked for you and see if it works again.

    If there was an inherent fault with the OOS update, it would affect every 3T camera, which is not the case. So, it's likely the time has come that your camera module has failed and it needs to be replaced. It's happened to many of us.