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Mystery Gift

  1. G_Kalia_C_nXNz
    Cupcake Oct 19, 2020

    G_Kalia_C_nXNz , Oct 19, 2020 :
    My issue is not the Mystery gift vs. the Pop up. I'm upset that when I ordered the phone, the Pop Up was not available as a choice. I didn't even know it existed!

    I feel cheated because now I will need to spend another $100 for the earbuds and case when I didn't have to. By the time I even knew about the Pop Up my original order was already shipped. The items are not of equal value! What they did feels like they pulled the rug from under me. I would have liked the choice.

    Yes, I can return the original phone and repurchase the bundle, but it's an extra step at an extremely difficult time that I shouldn't have to go through. Why make you customers go through this?
     

  2. RENZALEZ
    Donut Oct 19, 2020

    RENZALEZ , Oct 19, 2020 :
    Hahahaha I just got the water bottle...no dongle or case like others have said.
     

    jdbates30 likes this.
  3. O1601666913978
    Cupcake Oct 19, 2020

    O1601666913978 , Oct 19, 2020 :
    I got the flask too. Now I'm sitting with a phone with no buds, no case, but a iron bottle. P.s. the 8t cases are not available anywhere at the time.
    GJ OnePlus.
     

  4. kebenelevator
    Froyo Oct 19, 2020

    kebenelevator , Oct 19, 2020 :
    I'm getting the flask too. Luckily I already have some buds. As for the cases, T-Mobile carries them if you're in the US. I went to one earlier today to get one before the phone arrives but I wanted to see the Otterbox first. They had a maybe 4 or 5 options available.
     

  5. chicagoron
    Gingerbread Oct 19, 2020

    chicagoron , Oct 19, 2020 :
    Doesn't make any sense. The cases should be ready to buy along side with the phone release. They have a bunch of buffoons working at Oneplus
     

  6. G_Chris_ESaL
    Cupcake Oct 19, 2020


    F1599162632064 likes this.
  7. neelpatel99
    Donut Oct 20, 2020

    neelpatel99 , via OnePlus 5 , Oct 20, 2020 :
    I will get mine tomorrow, invoice says flask and I have made up my mind to return this instantly. So now we will have to go through this added hassle of returning the mysterious bundle and repurchasing a more worthy bundle for the same value plus the wait time and money to mail back the phone to the facility.

    Has anyone else got a different response from them as in will they give us the missing items from the pop up bundle or returning and repurchase is the best suit right now.

    This is really BS. ONEPLUS, you are going to have alot of dissatisfaction with this mystery gift among loyal customers and the new customers who have ditched Pixel 5 and S20 FE for 8T.

    F%$& I am already frustrated and disappointed before receiving the phone and the gift.
     

  8. E1558101661905
    Cupcake Oct 20, 2020

    E1558101661905 , Oct 20, 2020 :
    I would be ok at least if it came with the standard clear case but a water bottle? That's how we are treated for ordering when pre orders began not knowing there would be a pop-up bundle available a day later??? Come on.....
     

  9. F_Tom_Williams_fdfo
    Eclair Oct 20, 2020

    F_Tom_Williams_fdfo , Oct 20, 2020 :
    I haven't received my shipment yet but if I just get the water bottle I'll be complaining and reporting them to better business bureau. It's clearly states $99 mystery gift. This is no where near that they sell this bottle for $27 in india I could buy it in india get it shipped over and pay the taxes and it would still be far bellow the $99 promised this is complete false advertising and I will be looking to get it resolved. So I'll wait for mine to arrive Wednesday and then speak to customer service pointing out they sell the bottle for far less than $99 and expect it to be rectified if not I'll go to the BBB to fix it.
     

    F1602354524795 likes this.
  10. sunnygrewal
    Cupcake Oct 20, 2020

    sunnygrewal , Oct 20, 2020 :
    I'm getting mine tommorow if it's a water bottle whole order is going back.this was gonna be my 3rd oneplus but will switch to samsung thanks op mystery gift🤔🤔
     

    F1602354524795 likes this.
  11. P1599589098862
    Cupcake Oct 20, 2020

    P1599589098862 , Oct 20, 2020 :
    i also agree this is bs. $99 water bottle and I missed out on the pop-up box too.

    Did anyone else see that after your order is completed you should see a coupon on your account for free shipping for an accessory (i.e a case) because they aren't available yet?

    Free standard shipping for phone accessory.
     

    F1602354524795 likes this.
  12. P1599589098862
    Cupcake Oct 20, 2020

  13. iloveairplanes
    Cupcake Oct 20, 2020


  14. Y1602688126824
    Cupcake Oct 20, 2020

    Y1602688126824 , Oct 20, 2020 :
    Won't even let me get the bundle now saying the online store is too crowded. **** it, I'm getting a pixel 5
     

  15. C1602708662024
    Cupcake Oct 20, 2020

  16. Glenn Rudeen
    Cupcake Oct 20, 2020

    Glenn Rudeen , Oct 20, 2020 :
    It is not sold out. I had the same problem and had to change the "card" type and it worked. Google how to change
     

    detetiv400 likes this.
  17. Glenn Rudeen
    Cupcake Oct 20, 2020

    Glenn Rudeen , Oct 20, 2020 :
    I am getting a flask also that I wil, NEVER use. Reallynwas hoping for some ear buds.
     

  18. J1602702718259
    Cupcake Oct 20, 2020

    J1602702718259 , Oct 20, 2020 :
    WOW. The reason I popped on this purchase was the pre-order mystery gift that was valued at $99. I was waiting for the pixel 4a 5g and decieded to give oneplus a try. I have a phone from every generation pixel so far. If I get a cheap water bottle and not the stuff included in the pop-up bundle I will return the 8t and just get the pixel 4a 5g. I ordered before the pop-up was available figuring oneplus would sell out of phones and I wanted the $99 gift. This would not bother me if the pop-up bundle was more expensive for the extra stuff but being that it is same exact price. I cant even order a dang case...
     

  19. M.Assani
    Donut Oct 20, 2020

    Last edited: Oct 20, 2020

  20. detetiv400
    Cupcake Oct 20, 2020

    detetiv400 , Oct 20, 2020 :
    yeah I had the same issue kept telling me "store crowded" and I went to check my items and looked at the card edition and swapped it & it worked.