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Mystery Gift

  1. F_Tom_Williams_fdfo
    Eclair Oct 20, 2020

    F_Tom_Williams_fdfo , Oct 20, 2020 :
    Been doing some reading about consumer protection laws and I'm not expert but I believe they may have breached them by falsely advertising the mystery gift up to a worth of $99 when it's clear they retail at $27 dollars on a good day.im going to speak to their customer service tomorrow and try and get the details for their legal department to follow up with them. I know it's a free gift but that's not the point it's the principal of the matter at this point to me stand by your fans and you consumer this just seems like a kick in the teeth.
     

    kebenelevator likes this.
  2. J1602702718259
    Cupcake Oct 20, 2020

    J1602702718259 , Oct 20, 2020 :
    I just think they should have made every pre-order a pop-up bundle. Whats the point of making the ordering so confusing. "Oh hey these people are so excited for our new phone they are going to pre-order it.... lets give some customers cool stuff and others hot garbage since they all pay the same price."
     

    Z1512922050938 and jdbates30 like this.
  3. F_Tom_Williams_fdfo
    Eclair Oct 20, 2020

    F_Tom_Williams_fdfo , Oct 20, 2020 :
    Agreed I think someone messed up big time in my opinion!
     

  4. Saravia
    Eclair Oct 20, 2020

    Saravia , Oct 20, 2020 :
    I ordered my 8T within hours of the presentation, with the famous mystery gift. I would not have bothered the bottle, if it weren't for the fact that a few hours later they were offering the PopUp !!!
    They are scoundrels !!! They really were wrong! They do not reward the most loyal customers with a bottle ???
    Looks like a bad joke!
    I haven't received my package yet, I live outside the United States. If it's a bottle, never again OnePlus !!!
     

    g96818 and E1558101661905 like this.
  5. Saravia
    Eclair Oct 20, 2020

    Saravia , Oct 20, 2020 :
    I ordered my 8T within hours of the presentation, with the famous mystery gift. I would not have bothered the bottle, if it weren't for the fact that a few hours later they were offering the PopUp !!!
    They are scoundrels !!! They really were wrong! They do not reward the most loyal customers with a bottle ???
    Looks like a bad joke!
    I haven't received my package yet, I live outside the United States. If it's a bottle, never again OnePlus !!!
     

    chvzedgar and M.Assani like this.
  6. E1558101661905
    Cupcake Oct 20, 2020

    E1558101661905 , Oct 20, 2020 :
    Same here, never again...
     

  7. Richard C. Mongler
    Gingerbread Oct 20, 2020

    Richard C. Mongler , Oct 20, 2020 :
    mine gets delivered tomorrow so I'll see. I'm already getting ready to return this shity bottle as soon as I get it.
     

  8. DanSagum
    Cupcake Oct 20, 2020

    DanSagum , Oct 20, 2020 :
    For those who said the Popup was posted hours or days later It was released at the same time. I closed my order at 10:19 Central time. But on the flip side there was no extra protection plans offered for the bundle so it you wanted that you could had to get the phone.
     

  9. J1602702718259
    Cupcake Oct 20, 2020

    J1602702718259 , Oct 20, 2020 :
    Even if that is the reality of the situation why would a company have the option to get a bad deal when they offer a good deal for the same price? It would be another thing entirely if some people that ordered the gift option got a nicer random gift and some didn't. But everyone getting the same flask doesn't seem to make it a random mystery gift it just makes it the lesser of the purchases. A $20 flask is not equal to headphones and a case.
     

    Z1512922050938 likes this.
  10. F_Claudine_LeBosquain_zB
    Cupcake Oct 20, 2020

    F_Claudine_LeBosquain_zB , Oct 20, 2020 :
    Another bottle-receiver over here. Will call customer service tomorrow and ask for the same bundle package to be sent to me... if not, will be returning with no intention of buying the pop-up bundle. No time for this shady company when there are plenty of other very good competitors in this neck and neck phone market.
     

  11. RO_CK
    Eclair Oct 20, 2020

    RO_CK , Oct 20, 2020 :
    What a complete mess... How can they screw things up this way? Why wouldn't they just clarify this and give us the option when ordering first? Pop Up Bundle or "Mystery crap"? So now the people that bought after us, and because we had a bad experience, they are getting a better deal. Wasn't this to reward the first buyers/supporters? I contacted support to ask for the mystery gift before my purchase, I was not given the information that I had an alternative or the option to buy the Pop Up Bundle, why would anyone shopping for a phone prefer a stupid water bottle instead of a case and buds? We are shopping phones, not kitchen appliances.. This is a joke!...

    PS. Please let us know, if you returned your order, did you have to pay for return shipping?
     

  12. 11111lol
    Donut Oct 20, 2020


  13. kebenelevator
    Froyo Oct 20, 2020

    kebenelevator , Oct 20, 2020 :
    I didn't think of it that way and I completely agree. At first, I was fine not getting the pop up bundle since I already have a different brand of buds and didn't really like the case that comes with it. It didn't even cross my mind that false advertisement is happening.

    What are the chances that someone from OnePlus sees everyone's frustrations and does something about it?
     

    RENZALEZ likes this.
  14. ayemei
    Ice Cream Sandwich Oct 20, 2020

    ayemei , Oct 20, 2020 :
    You do have to pay for return shipping. Unless you are home to refuse the delivery,
     

  15. Saravia
    Eclair Oct 20, 2020

    Saravia , Oct 20, 2020 :
    This is a disaster! A tease!
    If when the package arrives it is the famous bottle, I will destroy it, film it and make it viral as much as I can.
    I wonder, are they idiots?
     

    WaterbottleRipoff likes this.
  16. Saravia
    Eclair Oct 20, 2020

    Saravia , Oct 20, 2020 :
    This is a disaster! A tease!
    If when the package arrives it is the famous bottle, I will destroy it, film it and make it viral as much as I can.
    I wonder, are they idiots?
     

    jdbates30 likes this.
  17. d4691
    Cupcake Oct 20, 2020

    d4691 , Oct 20, 2020 :
    Change the card from Team Speed to Team Smooth. My order went through yesterday. Or you can remove the card all together.
     

  18. Saravia
    Eclair Oct 20, 2020

  19. Saravia
    Eclair Oct 20, 2020

  20. WaterbottleRipoff
    Cupcake Oct 20, 2020