N10 5g - during a call it dials random contacts via OnePlus Nord N10 5G T-Mobile

  1. KMidge , via OnePlus Nord N10 5G T-Mobile , Apr 6, 2021 :
    Is there an actual person to speak to about not being able to keep a phone call going without the phone randomly putting caller on hold or randomly dialing another person? This is a basic function tht should never be a problem. Noticed the provider of T-Mobile may be part of the issue. Anyone else have this same issue?

  2. Mr. BG
    Community Hero 2020 Apr 6, 2021

    Mr. BG , Apr 6, 2021 :
    Can't say I have experienced this. Does it only happen when you put your phone to your ear?

  3. L1617467563273
    Cupcake Apr 6, 2021

    L1617467563273 , Apr 6, 2021 :
    I have this same problem. The accelerometer is used by the dialer and turns back on the screen even if you explicitly hit the power button to turn off the screen.

    I just came up with a workaround. During a call find a way to minimize the call, like hitting the home button or changing apps. After that hit the power button. You'll still be able to manage the call from notifications.


  4. #4
  5. Mr. BG
    Community Hero 2020 Apr 7, 2021

    Mr. BG , Apr 7, 2021 :
    I'm sorry I can't help you with this, I can't replicate it on mine, please also post it in the Support Area as you have a bigger chance to get answers there.


  6. #6
  7. KMidge , via OnePlus Nord N10 5G T-Mobile , Apr 8, 2021 :
    No one will directly help. Just keep getting pushed to other forums. Clearly an issue that isn't resolved

  8. Mr. BG
    Community Hero 2020 Apr 8, 2021

    Mr. BG , Apr 8, 2021 :
    Like I said, I can't even replicate the problem, and it's no common problem apparently, do you have gestures on?

    Chris1223 likes this.
  9. L1617467563273
    Cupcake Apr 9, 2021

    L1617467563273 , Apr 9, 2021 :
    Why would gestures work while the screen is supposed to stay off, even during a call? I'm going to take a video of this happening.

  10. WilliamCarlos
    Cupcake May 8, 2021

    WilliamCarlos , May 8, 2021 :
    [QUOTE = "KMidge, post: 23036370, member: 4506984"] Existe uma pessoa real com quem falar sobre não ser capaz de manter uma chamada telefônica sem que o telefone coloque aleatoriamente o chamador em espera ou disque aleatoriamente para outra pessoa? Esta é uma função básica que nunca deve ser um problema. Notado que o provedor da T-Mobile pode ser parte do problema. Alguém mais tem o mesmo problema? [/ QUOTE]

  11. WilliamCarlos
    Cupcake May 8, 2021

    WilliamCarlos , May 8, 2021 :
    Olá! Obrigado pela resposta! Sugerimos que você execute uma partição de cache de limpeza e verifique como funciona.
    Etapa 1: desligue o dispositivo e pressione os botões para diminuir o volume e liga / desliga simultaneamente por 15 a 20 segundos
    Etapa 2: Selecione o idioma como "Inglês"
    Etapa 3: A tela de recuperação aparecerá no visor
    Etapa 4: selecione "Limpar dados e cache"
    Etapa 5: você terá três opções que indicam “Redefinir as configurações do sistema”, “Apagar tudo” e “Limpar cache”
    Etapa 6: selecione "Limpar cache"
    Etapa 7: Selecione “Sim”

    Não irá apagar nenhum arquivo ou configurações, mas primeiro efetuer backup de dados

  12. F1621807551574
    Cupcake May 24, 2021

    F1621807551574 , May 24, 2021 :
    Happens to me all the time. And I'm a tech wiz and can't get it figured out

  13. E1620019732353
    Cupcake May 26, 2021

    E1620019732353 , May 26, 2021 :
    I also have this issue where it will randomly dial. It has to do with the proximity sensor and the screen turning on. For now I make sure to get off the ohone app while on a call and either go to home or anything but phone so it wont dial. While this doesn't hapoen to me every call, it does happen alot and is quite annoying. Moving to another application after answering or dialjng is the only solution I have come up with thus far. I did notice that if I mive the phone down a further bit more and push it a little more into my face it does not haooen. Play around with possitioning while on voicemail or skmething and you may find that sweet spot., In the meantime maybe this is skmethjng they will patch ir allow us to reconfigure. I know some phkne allow for reconfiguration.

    One thing I would like to add. It seems that if I turn off Pocket Mode, it doesnt act up as much. I have played with pocket node kn and of and when it is off, it seems to be btter and actually not one face dial yet.
    Last edited: May 26, 2021