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Need help from your customer support. via OnePlus 8T

  1. B1572409365052
    Cupcake Sep 18, 2021


    #1
  2. pablofg1978
    Head Moderator Head Moderator Sep 18, 2021

    pablofg1978 , Sep 18, 2021 :
    Hello there,
    THis is a community forum, not support.
    You can contact support here https://oneplus.com/support
    Or use the feedback section on the community app to submit your issues directly to oneplus
     

    #2
  3. B1572409365052
    Cupcake Sep 18, 2021


    #3
  4. pablofg1978
    Head Moderator Head Moderator Sep 18, 2021

    pablofg1978 , Sep 18, 2021 :
    How did you contact them?
     

    #4
  5. B1572409365052
    Cupcake Sep 18, 2021

    B1572409365052 , via OnePlus 8T , Sep 18, 2021 :
    Mailed several times, contacted through support, sent them screenshots. They are only giving case IDs and telling they will respond within 48 hours. But no resolution no response further.
     

    #5
  6. Liehjan
    The Lab Reviewer - OnePlus Buds Pro Sep 18, 2021

    Liehjan , Sep 18, 2021 :
    I've worked many years in support (not OnePlus) and the 48 hours is always a standard estimate... It doesn't mean you always get an answer within that time frame.

    How long have you waited?
     

    #6
  7. BeardyBiceps
    Jelly Bean Sep 19, 2021


    #7
  8. Dresa91
    User of the Year 2016; Most Active User 2020 Sep 19, 2021

    Dresa91 , Sep 19, 2021 :
    Did you reinstall Instagram?
     

    #8
  9. B1572409365052
    Cupcake Sep 19, 2021

    B1572409365052 , via OnePlus 8T , Sep 19, 2021 :
    They mailed back last to give me the case ID on 05.09.2021. And after that no communication. So almost 14 days over.
     

    #9
    Liehjan likes this.
  10. B1572409365052
    Cupcake Sep 19, 2021


    #10
  11. B1572409365052
    Cupcake Sep 19, 2021


    #11
  12. nerdkabir
    Jelly Bean Sep 19, 2021


    #12
  13. BeardyBiceps
    Jelly Bean Sep 19, 2021

    BeardyBiceps , Sep 19, 2021 :
    In all your screenshot i can see only instagram.
    Have you already cleared data/cache for those apps and tried?

    What's your current OOS version?
     

    #13
  14. Dresa91
    User of the Year 2016; Most Active User 2020 Sep 19, 2021

    Dresa91 , Sep 19, 2021 :
    What OxygenOS Version are you using?
     

    #14
  15. B1572409365052
    Cupcake Sep 19, 2021

    B1572409365052 , via OnePlus 8T , Sep 19, 2021 :
    Sometimes whenever someone is calling me it is just ringing one time and then suddenly switching off the phone. Even i can't even recognise that who was calling me it was that quick. It's happening almost daily once.

    While playing youtube or amazon music, and then if phone call is coming. It totally stops responding any command. And it freezes for 2 to 3 mins. And then the temperature also begins to raise. And then buttons also stops responding.

    And the dialogue box is appearing for such a short time that i can't even take a screenshot. And these are my probelms that i am facing.
     

    #15
  16. nerdkabir
    Jelly Bean Sep 19, 2021


    #16
  17. B1572409365052
    Cupcake Sep 19, 2021


    #17
  18. BeardyBiceps
    Jelly Bean Sep 19, 2021

    BeardyBiceps , Sep 19, 2021 :
    Is it still under warranty?
    Already contacted OnePlus support?
     

    #18
  19. BeardyBiceps
    Jelly Bean Sep 19, 2021

    BeardyBiceps , Sep 19, 2021 :
    Why still under beta? Move to Stable one ASAP.
    Seems like this is the issue
     

    #19
    Dresa91 and nerdkabir like this.
  20. nerdkabir
    Jelly Bean Sep 19, 2021

    nerdkabir , via OnePlus 7 Pro , Sep 19, 2021 :
    Yes he did :)
     

    #20