0
NEED HELP POST Oct 30, 2020

  1. W1568369668892
    Cupcake Oct 30, 2020

    W1568369668892 , Oct 30, 2020 :
    I had been using my ONEPLUS 7PRO for 1 year , since then I have captured many photos ... But today when I visited my gallery , I could only photos from past two months , the previous other photos just vanished ... I also checked the 'Recently Deleted' folder but couldn't find any ...
    It would be great if you could help me ... TIA
     
    #1

  2. Horsault
    Nougat Moderator Oct 30, 2020

    Horsault , Oct 30, 2020 :
    Check your cloud settings, as often there's a "free memory" option which deletes older pics from the device.
     
    #2

  3. W1568369668892
    Cupcake Oct 30, 2020

    W1568369668892 , Oct 30, 2020 :
    Where will I find that ?
     
    #3

  4. Horsault
    Nougat Moderator Oct 30, 2020

    #4

  5. W1568369668892
    Cupcake Oct 30, 2020

    W1568369668892 , Oct 30, 2020 :
    I don't use any cloud service ...
     
    #5

  6. dsmonteiro
    Community Consultant Staff Member Oct 30, 2020

    dsmonteiro , Oct 30, 2020 :
    Have you checked the Google Photos app to see if the photos are still there?
     
    #6
    Artemus. likes this.

  7. W1568369668892
    Cupcake Oct 30, 2020

    W1568369668892 , Oct 30, 2020 :
    Yes , I have those as backup but this doesn't solve my problem ; I mean it's not normal to simply disappear my photos ...
     
    #7

  8. dsmonteiro
    Community Consultant Staff Member Oct 30, 2020

    dsmonteiro , Oct 30, 2020 :
    There are features to help keep storage available. The most likely scenario is that you have one of them enabled without realizing. Google Photos may prompt you to delete local copies to free up space.
     
    #8
    Artemus. likes this.

  9. W1568369668892
    Cupcake Oct 30, 2020

    W1568369668892 , Oct 30, 2020 :
    In that case , what should I do to stop it from happening again ?
     
    #9

  10. dsmonteiro
    Community Consultant Staff Member Oct 30, 2020

    dsmonteiro , Oct 30, 2020 :
    Without knowing exactly what happened before, I can't say for certain, but not using apps that clear storage and not accepting to free up space when prompted.
     
    #10
    Artemus. and W1568369668892 like this.

  11. Horsault
    Nougat Moderator Oct 30, 2020

    Horsault , Oct 30, 2020 :
    Simply refrain from accepting "free phone memory" and other "delete after uploading" options in your apps.
     
    #11
    Artemus. likes this.

Stay up to date on the latest with our official Community app.

Let's Go
No, thanks.
Sign up now!

Thread Info

0 Like
10 Replies
240 Views
Last replied by Horsault

Community Highlight

Recent Threads

Wormhole

595 568,460 12,040,468
In Off Topic, Feb 17, 2015

Let's talk Coffee: The OnePlus Coffee Club

73 493 47,522
In Off Topic, Nov 11, 2020

[OFFTOPIC] Random Nonsense Club

569 233,121 5,821,400
In Off Topic, Mar 10, 2014

OnePlus Buds Z Annoying Faulty Wear Detection

7 26 1,158
In Accessories, Nov 18, 2020

[nonsense] Forumspiel - Wortkette

47 92,626 1,267,821
In Off Topic, May 21, 2014

Forum Statistics

978,651 Discussions
21,006,893 Messages
4,110,248 Members
44,872 online