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NEED HELP POST Oct 30, 2020

  1. W1568369668892
    Cupcake Oct 30, 2020

    W1568369668892 , Oct 30, 2020 :
    I had been using my ONEPLUS 7PRO for 1 year , since then I have captured many photos ... But today when I visited my gallery , I could only photos from past two months , the previous other photos just vanished ... I also checked the 'Recently Deleted' folder but couldn't find any ...
    It would be great if you could help me ... TIA
     
    #1

  2. Horsault
    Nougat Moderator Oct 30, 2020

    Horsault , Oct 30, 2020 :
    Check your cloud settings, as often there's a "free memory" option which deletes older pics from the device.
     
    #2

  3. W1568369668892
    Cupcake Oct 30, 2020

    W1568369668892 , Oct 30, 2020 :
    Where will I find that ?
     
    #3

  4. Horsault
    Nougat Moderator Oct 30, 2020

    #4

  5. W1568369668892
    Cupcake Oct 30, 2020

    W1568369668892 , Oct 30, 2020 :
    I don't use any cloud service ...
     
    #5

  6. dsmonteiro
    Community Consultant Staff Member Oct 30, 2020

    dsmonteiro , Oct 30, 2020 :
    Have you checked the Google Photos app to see if the photos are still there?
     
    #6
    Artemus. likes this.

  7. W1568369668892
    Cupcake Oct 30, 2020

    W1568369668892 , Oct 30, 2020 :
    Yes , I have those as backup but this doesn't solve my problem ; I mean it's not normal to simply disappear my photos ...
     
    #7

  8. dsmonteiro
    Community Consultant Staff Member Oct 30, 2020

    dsmonteiro , Oct 30, 2020 :
    There are features to help keep storage available. The most likely scenario is that you have one of them enabled without realizing. Google Photos may prompt you to delete local copies to free up space.
     
    #8
    Artemus. likes this.

  9. W1568369668892
    Cupcake Oct 30, 2020

    W1568369668892 , Oct 30, 2020 :
    In that case , what should I do to stop it from happening again ?
     
    #9

  10. dsmonteiro
    Community Consultant Staff Member Oct 30, 2020

    dsmonteiro , Oct 30, 2020 :
    Without knowing exactly what happened before, I can't say for certain, but not using apps that clear storage and not accepting to free up space when prompted.
     
    #10
    Artemus. and W1568369668892 like this.

  11. Horsault
    Nougat Moderator Oct 30, 2020

    Horsault , Oct 30, 2020 :
    Simply refrain from accepting "free phone memory" and other "delete after uploading" options in your apps.
     
    #11
    Artemus. likes this.

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Last replied by Horsault

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