0
Need help regarding the white dots in between my screen and body of one plus 6... Ty

  1. Sachin Malik 123
    Froyo Jun 27, 2018

    Sachin Malik 123 , Jun 27, 2018 :
    What are those white white dots in my cell phone??? is it normal....??? This is the replacement unit by the way... IMG-20180627-WA0002__01.jpg IMG-20180627-WA0001__01.jpg IMG-20180627-WA0001__01.jpg IMG-20180627-WA0002__01.jpg IMG-20180627-WA0003__01.jpg IMG-20180627-WA0002__01.jpg IMG-20180627-WA0001__01.jpg
     

    #1
  2. SoniaB
    Community Hero 2020 Jun 28, 2018

    Stickied Post
    SoniaB , Jun 28, 2018 :
    UPDATE: Case has been escalated to admins by me.

    Edit. Further update 4 July 2018

    Replacement device has been confirmed by CS
     
    Last edited: Jul 4, 2018

    #18
  3. Matt 80
    Lollipop Jun 27, 2018


    #2
  4. Baymax
    Marshmallow Jun 27, 2018


    #3
  5. Sachin Malik 123
    Froyo Jun 27, 2018

    Sachin Malik 123 , Jun 27, 2018 :
    I just got my device from service center...not even a day has passed....and they said it's not dust it's buffering which is coming out....idn how this is possible
     

    #4
    cereal_kllr likes this.
  6. Sachin Malik 123
    Froyo Jun 27, 2018


    #5
  7. Loveit
    KitKat Jun 27, 2018

    Loveit , Jun 27, 2018 :
    Wow, so they give out refurbished units as replacements in India?

    Looks like it's been opened previously...
     

    #6
    G_Mr_.... likes this.
  8. Baymax
    Marshmallow Jun 27, 2018

    Baymax , Jun 27, 2018 :
    Uhh. I would get another replacement (hopefully a new one) if possible. You are within 15 days. So a replacement should not cost.

    I would contact OnePlus support immediately.
     

    #7
  9. meatandy
    Oreo Jun 27, 2018


    #8
    idkwhoiam322, G_plusone and Baymax like this.
  10. RahulDevSoni
    Cupcake Jun 27, 2018


    #9
  11. Sachin Malik 123
    Froyo Jun 27, 2018

    Sachin Malik 123 , Jun 27, 2018 :
    I contacted them they saying we will ask our support team...just contavcon them regarding the same...
     

    #10
  12. Baymax
    Marshmallow Jun 27, 2018

    Baymax , Jun 27, 2018 :
    I went ahead and reported your post to grab a mod's attention (don't worry, I had all good intentions). We'll see if this issue can be escalated for you :)
     

    #11
    idkwhoiam322 and G_plusone like this.
  13. Sachin Malik 123
    Froyo Jun 27, 2018

    Sachin Malik 123 , Jun 27, 2018 :
    Thank you bro
     

    #12
    idkwhoiam322 and Baymax like this.
  14. DARTH 007
    KitKat Jun 28, 2018


    #13
  15. soaleh khan
    Cupcake Jun 28, 2018

    soaleh khan , Jun 28, 2018 :
    please visit a service center and and show them the same
    it is probably the access glue that didn't get wipe off or maybe if you've put your phone in some salty water or water that contains clorine then that's the dried up bleech or clorine from the pool

    in either case please visit a service center!!!
     

    #14
  16. Sachin Malik 123
    Froyo Jun 28, 2018

    Sachin Malik 123 , Jun 28, 2018 :
    Yaa thanks...but I got this as a replacement from service center only...it's the second device...just received yest from them...and they said it's excess of glue which is coming out but they are not ready to replace it....
    As you can see from the pictures even the box has different versions...mirr mi black and midnight black... Million DOLLARS COMPANY DID A SMALL MISTAKE THEY THOUGHT RHEY WONT BE CAUGHT...BUT THE BOX SPEAKS EVERYTHING....it seems either they have changed it in between or it's a refurbished....SOO SHOULD YOU ALL SUGGEST ME TO GET A COMPLAIN REGISTERED WITH COPS AS FIR...becaus b it's clearly a manufacturing defect and they have DONE SOMETHING FISHY WITH THE DEVICE....
     

    #15
  17. SoniaB
    Community Hero 2020 Jun 28, 2018

    SoniaB , Jun 28, 2018 :
    Hey there

    Do you have your support ticket number from when you contacted support about your device?
    Please PM it to me and I will escalate to India Admins.

    @Baymax thanks for the heads up
     

    #16
    idkwhoiam322 and Baymax like this.
  18. Sachin Malik 123
    Froyo Jun 28, 2018

    Sachin Malik 123 , Jun 28, 2018 :
    I spoke with a senior supervisor...
    And had a conference call with the service center technician....and he said that ya it's a defective one....and the glue is oozing out from one side....
    And supervisor stated that """"HE WILL BE SENDING THIS TO THERE TEAM AND WHAT THE SERVICE CENTER ENGINEER SAID ABOUT IT STATING A CLEAR DEFECT"""...
    If you also help me out with the same I'll be very thankful to you...
    BECAUSE THIS IS THE SECOND REPLACEMENT UNIT WHICH I GOT AND ITS ALSO DEFECTIVE...
    SOO please
    Ty
    Here is another pic IMG-20180628-WA0018__01.jpg
     

    #17
  19. angadp
    Donut Jun 28, 2018


    #19
  20. Sachin Malik 123
    Froyo Jun 28, 2018


    #20
    SoniaB and Baymax like this.