Need Help!!!

  1. H1508687701732
    Cupcake May 4, 2021

    H1508687701732 , May 4, 2021 :
    It's 4 yrs old My OnePlus 5 mobile it's working fine but I have face battery issue , once I charge my mobile 100% then after 5 min it will be drained my battery upto 85%. And also face issued for calling if someone call me I don't see his/her name in displayed it's totally blank and ringing only.

    Please to solve this issue...

  2. Tokolozi
    Most Original Avatar May 4, 2021

    Tokolozi , May 4, 2021 :
    Your device isn't going to receive any more updates.

    The battery issue is most likely due to battery degradation.

    As for the caller ID, clear your dialler app cache and maybe data.

  3. Caoimhín
    OnePlus 9 Series Expert Community Expert May 4, 2021

    Caoimhín , via OnePlus 9 Pro , May 4, 2021 :
    Clear the Phone Dialler App info Cache.

    Download OnePlus Diagnostic tool. There is a Battery health check option. Check the health of your battery.


    Guide to lower Battery Drain.

    Here are some tips to Optimise the use of your phone. This may help with many phone issues. By @TheMystic

  4. keithnyc
    Moderator Moderator May 4, 2021

    keithnyc , May 4, 2021 :
    really helpful links...thanks

    TheMystic, Caoimhín and Tokolozi like this.
  5. TheMystic
    Lollipop May 5, 2021 at 3:06 AM

    TheMystic , May 5, 2021 at 3:06 AM :
    Time to give your device a fresh start.

    Backup and factory reset.

    Be very choosy about what apps you install. Apps are most often the cause of several problems because most apps are badly coded.

    Caoimhín and H1508687701732 like this.