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Need Staff Attention! Unable to submit ticket.

  1. Simian
    Honeycomb Jul 17, 2014

    Simian , Jul 17, 2014 :
    I'm trying to submit a ticket to modify my order, but every time I try I get "OH.. Something Wrong With Your Form". I'm not sure if it's because it's asking for "Payment Confirmation" and I'm entering the wrong thing, but it seems to keep defaulting to Tech Support. Really need this addressed ASAP before my order ships.

    Thank you!
     

    #1
  2. Bullboxxer
    Donut Jul 17, 2014

    Bullboxxer , Jul 17, 2014 :
    I have the same Issue with the ticket support system. Cant send any ticket, no matter which category
     

    #2
  3. Simian
    Honeycomb Jul 17, 2014

    Simian , Jul 17, 2014 :
    Sorry you're having issues too, but I'm glad it's not just me. :D
     

    #3
  4. Bullboxxer
    Donut Jul 17, 2014

    Bullboxxer , Jul 17, 2014 :
    Lets hope we will get some attention, don't know how to contact support otherwise :D
     

    #4
  5. Simian
    Honeycomb Jul 17, 2014

    Simian , Jul 17, 2014 :
    Agreed. Until then we can chat to keep this thread bumped up. So what's your issue? I'm trying to cancel some official OPO accessories. Decided to go with a tempered glass screen protector and a variety of cases from fleabay instead.
     

    #5
  6. Bullboxxer
    Donut Jul 17, 2014


    #6
  7. Simian
    Honeycomb Jul 17, 2014

    Simian , Jul 17, 2014 :
    You're probably not going to get much of a response on that one, unfortunately. It is weird that I got one before you, though. Assuming you requested an invite the day you registered for the forum you've been here a week longer than me.
     

    #7
  8. Bullboxxer
    Donut Jul 17, 2014


    #8
  9. Simian
    Honeycomb Jul 17, 2014

    Simian , Jul 17, 2014 :
    OPO doesn't care about customer people! :D

    No, seriously, you do have to remember that it's currently 1:30 in the morning in China. Some Chinese companies do have overnight CS people for the Western crowd, but it's got to be tough on them. As long as my issue gets handled before they ship I'll be satisfied.

    I've dealt with the Chinese quite a bit, ordering stuff directly from factories in Shenzhen and Guangzhou. You just have to learn how they do business, and realize that expecting American-style CS isn't reasonable.
     

    #9
  10. Bullboxxer
    Donut Jul 17, 2014


    #10
  11. Simian
    Honeycomb Jul 17, 2014

    Simian , Jul 17, 2014 :
    Doesn't mean we shouldn't keep talking, though. If the Mod Squad's here to merge threads that don't need to be merged then maybe they can get an OP employee to address this one.
     

    #11
  12. AwakeForever
    Ice Cream Sandwich Jul 17, 2014


    #12
  13. Bullboxxer
    Donut Jul 17, 2014


    #13
  14. AwakeForever
    Ice Cream Sandwich Jul 17, 2014

    AwakeForever , Jul 17, 2014 :
    I wouldn't even care if I had to wait in a 5 hour queue for a phone call. They need to hire like 1 dude for the phones
     

    #14
  15. Simian
    Honeycomb Jul 17, 2014

    Simian , Jul 17, 2014 :
    Trust me, phone conversations are futile. Now if they just had someone sitting on Skype... But once again, you need to consider the time difference.
     

    #15
  16. Bullboxxer
    Donut Jul 17, 2014


    #16
    Simian likes this.
  17. Simian
    Honeycomb Jul 17, 2014

    Simian , Jul 17, 2014 :
    Yeah, that would be helpful, wouldn't it?

    I don't really expect them to be available 24/7, but there does need to be someone on call when a vital function like the ticket system breaks down.
     

    #17
  18. AwakeForever
    Ice Cream Sandwich Jul 17, 2014

    AwakeForever , Jul 17, 2014 :
    I blame the new layout they made for it
     

    #18
  19. Simian
    Honeycomb Jul 17, 2014

    Simian , Jul 17, 2014 :
    Probably. It's so incredibly easy to bork things in web forms.
     

    #19
  20. Simian
    Honeycomb Jul 17, 2014

    Simian , Jul 17, 2014 :
    Still not working. I think it's time to start giving OnePlus's webmaster this:

    [​IMG]
     

    #20
    AwakeForever likes this.