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Need Staff Attention! Unable to submit ticket.

  1. monster5000
    Cupcake Jul 17, 2014

    monster5000 , Jul 17, 2014 :
    I'm in the same situation as you guys. I ordered mine yesterday, but I need to change the shipping address before it ships! I hope they fix this problem soon or at least take a while to ship my phone. Let's get this post to the front page!
     

    #21
  2. Simian
    Honeycomb Jul 17, 2014

    Simian , Jul 17, 2014 :
    Unfortunately that would only help if OP staff were actually reading the forum. They've got unpaid slave... er Moderators for that, and the mod that I talked to was just as helpless to contact OP as we are.
     

    #22
    AwakeForever likes this.
  3. sjoerd
    Cupcake Jul 17, 2014

    sjoerd , Jul 17, 2014 :
    Same here, unable to create a ticket to change the shipping address. Hopefully the form will be working soon (and before my phone gets shipped...).
     

    #23
  4. Simian
    Honeycomb Jul 18, 2014

    Simian , Jul 18, 2014 :
    For the love of god, will someone at OP get off their *** and fix the damn ticket system?
     

    #24
  5. monster5000
    Cupcake Jul 18, 2014


    #25
  6. Simian
    Honeycomb Jul 18, 2014

    Simian , Jul 18, 2014 :
    Fixed for me. Try it again, and if that doesn't work try clearing your cache.
     

    #26
  7. Deactivated User
    Jul 18, 2014


    #27
    Jerry likes this.
  8. AwakeForever
    Ice Cream Sandwich Jul 18, 2014

    AwakeForever , Jul 18, 2014 :
    Take a look at the DHL taxes thread made by @Jerry in technical support please!
     

    #28
  9. Jerry
    Honeycomb Jul 18, 2014

    Jerry , Jul 18, 2014 :
    Yaron coming through with the save! :)
     

    #29
    oblivio likes this.
  10. AwakeForever
    Ice Cream Sandwich Jul 18, 2014

    AwakeForever , Jul 18, 2014 :
    Too bad that when I just tried to send a ticket I got the same error message but with a (2) next to it this time
     

    #30
  11. Chester
    Eclair Jul 18, 2014

    Chester , Jul 18, 2014 :
    Yeah, i also received a (2) error OnePlus please fix this
    i need to contact you guys quickly.
     

    #31
    AwakeForever likes this.
  12. sjoerd
    Cupcake Jul 18, 2014


    #32
  13. duongtranOnePlus
    Cupcake Oct 31, 2014

    duongtranOnePlus , Oct 31, 2014 :
    Bump. I'm getting "Sorry, something went wrong with the form submission. (2)". Please help! It sucks that the one only way to get service from OnePlus is via the ticket system, and it's broken!! Are you guys professionals, or not!?
     

    #33
  14. ginettaman
    Cupcake Nov 27, 2014

    ginettaman , Nov 27, 2014 :
    any more help on this, have tried to submit ticket approx 20 times using explorer and firefox still the same message.......
    Sorry, something went wrong with the form submission. (2)
     

    #34
  15. ginettaman
    Cupcake Nov 28, 2014

    ginettaman , Nov 28, 2014 :
    can anyone help with this problem 24hrs later and still the same message........
    Sorry, something went wrong with the form submission. (2)
     

    #35
  16. gil_smdt
    Cupcake Nov 28, 2014

    gil_smdt , Nov 28, 2014 :
    I'm trying to change the shipping address as well.
    I got the same error (2) like you guys and then I tried to cancel my order as the shipping address I gave was wrong - that didn't work either (same error).
    It seems that the "support" is non existent or fake.
     

    #36
  17. katjawantsanoneplusone
    Cupcake Feb 19, 2015

    katjawantsanoneplusone , Feb 19, 2015 :
    My form submission doesn't work as well I try it since more than a week, don't know how often I did that know. Nothing. I dropped my phone last wednesday so it would be cool if someone could help me so that my phone gets fixed..
    @@[email protected]@David [email protected]@[email protected]@[email protected]@[email protected]@drmartin
    @@[email protected]@[email protected]@[email protected]@Robert [email protected]@GregOrevo
    just copieed these ones :p hope it works..
     

    #37
  18. katjawantsanoneplusone
    Cupcake Feb 19, 2015

  19. katjawantsanoneplusone
    Cupcake Feb 20, 2015


    #39
  20. denishoctor
    Cupcake May 15, 2015

    denishoctor , May 15, 2015 :
    Any Oneplus staff input on this? I'm also seeing the issue today on all the different ticket types that I've tried.

    [​IMG]
     

    #40