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Netflix Audio via OnePlus 7 Pro

  1. Alvinantoz
    Honeycomb Sep 19, 2020

    Alvinantoz , via OnePlus 7 Pro , Sep 19, 2020 :
    While watching "Stranger things" on Netflix I encountered a strange issue, the voice of the video suddenly gone and the video played without sound I even toggled the volume rockers and press the mute button but nothing brings the audio back. I've noticed this issue almost 3 times and only while watching Netflix and I thought of reporting it.

    The solution I found was exiting Netflix. The video played normally after exiting the Netflix and opening again, the video resume from exact location and played with sound.

    I am attaching a video of the issue
    https://drive.google.com/folderview?id=1n_X5z1-MqZ-3Fz5fQn-gkXMIlkUYidN3
     

    #1
  2. Venky61
    OnePlus TV Expert Community Expert Sep 20, 2020

    Venky61 , Sep 20, 2020 :
    I faced this issue with Umbrella Academy but I had an external speaker connected, so I thought it was related to that. Now it's evident that it's app-specific.
     

    #2
    Alvinantoz likes this.
  3. Alvinantoz
    Honeycomb Sep 20, 2020

    Alvinantoz , via OnePlus 7 Pro , Sep 20, 2020 :
    Yes, there is a higher chance that the issue is with Netflix, we can confirm the issue is not with OnePlus TV if other TV brand owners also facing this issue on Netflix.
    So the possible solution is contacting Netflix rather than OnePlus I think.
     

    #3