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Netflix not working via OnePlus 8T

  1. ABHINAV SINGH 2124
    Cupcake Jan 28, 2022

    ABHINAV SINGH 2124 , via OnePlus 8T , Jan 28, 2022 :
    I am suffering from this issue on my OnePlus 8T, I have tried everything:

    - Clearing cache and Data of the Netflix App
    - Disabling and Enabling the Netflix app
    - Uninstalling updates and then updating Netflix
    - Tried 4 different ISPs
    - Restarting the device
    - Factory resetting the phone

    I tried Netflix support but they suggested things which i already have tried, my device is play protect certified as well, I don't know what to do.

    The issue cropped up after the last stable update of my OnePlus which was in December if I remember correctly.

    When opening the app it stays on the Netflix logo and then shows the -9 error.


    View attachment 1760024

    View attachment 1760025

     

    #1
  2. Xcommunicad0
    Lollipop Jan 29, 2022

    Best Answer
    Xcommunicad0 , via OnePlus 8T , Jan 29, 2022 :
    The problem with Netflix app on 8T is that it's pre-installed and linked to the device ID and mostly causes issue while validating the same on server while opening the app specially if you have changed the account which was last used or multiple accounts login. It gets reset/refreshed probably with new version update or I guess the support team can also do that manually but only if they would understand. Mostly they keep wasting time... sad 😣
     

    #13
  3. H1643379796750
    Cupcake Jan 28, 2022


    #2
    ABHINAV SINGH 2124 likes this.
  4. Gamingtime1121
    Ice Cream Sandwich Jan 28, 2022


    #3
    ABHINAV SINGH 2124 likes this.
  5. [email protected]@
    Gingerbread Jan 29, 2022


    #4
  6. ABHINAV SINGH 2124
    Cupcake Jan 29, 2022


    #5
  7. Xcommunicad0
    Lollipop Jan 29, 2022

    Xcommunicad0 , via OnePlus 8T , Jan 29, 2022 :
    Try again by first clearing the storage of the Netflix app then open it in the Chrome browser and try to switch to app from the browser itself after/before login.
     

    #6
  8. ABHINAV SINGH 2124
    Cupcake Jan 29, 2022

    ABHINAV SINGH 2124 , via OnePlus 8T , Jan 29, 2022 :
    Tried it, still not working.
     

    #7
  9. Xcommunicad0
    Lollipop Jan 29, 2022


    #8
  10. ABHINAV SINGH 2124
    Cupcake Jan 29, 2022


    #9
    Gamingtime1121 likes this.
  11. ABHINAV SINGH 2124
    Cupcake Jan 29, 2022


    #10
  12. Xcommunicad0
    Lollipop Jan 29, 2022

    Xcommunicad0 , via OnePlus 8T , Jan 29, 2022 :
    Ok, have you also tried to open directly from your mail link which you might have been receiving from Netflix for promotions/subscriptions update?
     

    #11
  13. ABHINAV SINGH 2124
    Cupcake Jan 29, 2022

    ABHINAV SINGH 2124 , via OnePlus 8T , Jan 29, 2022 :
    Yep tried it, still not working (same error)
     

    #12