Network issues with OnePlus 5 via OnePlus 5

  1. G1544553607896
    Cupcake Jan 19, 2021

    G1544553607896 , via OnePlus 5 , Jan 19, 2021 :
    Hi all,
    I am using my OnePlus 5 since 2017 and it is still pretty good phone.

    I need some help as I am facing some issues with it - but I need to wait 15 days before I can add post in proper section.

    Keep tight.

  2. SoniaB
    Community Hero 2020 Head Moderator Jan 19, 2021

    SoniaB , Jan 19, 2021 :
    Hey there

    I have moved your thread to the OP5 support section.

    Feel free to post your issues that you need assistance with or edit your start post to list them.

    the_o2, Tokolozi and G1544553607896 like this.
  3. G1544553607896 , via OnePlus 5 Midnight Black , Jan 19, 2021 :
    Thank you for assistance.

    I will explain my problem.
    I am using OnePlus 5, and I am using Dual SIM (Private + Job SIM)
    I am facing constant problem with loosing Signal to complete zero at my Basic SIM card.
    When I have it, it is really difficult to reach me via phone (whoever calls receive info that I am out of range what is not true).
    Second card seems to work just fine.

    When I am at my local WiFi i am not loosing signal, but its hard to reach me even I have good signal according to right top corner of screen.

    I have tried:
    -factory settings
    -sim replacement at my local T-Mobile store
    -factory GSM settings (bluetooth, wifis and so on)
    Nothing works.

    I know it is old phone - but I really do not need to change it as it enough for me. Perfect condition.

    Can anybody help me. Please?

  4. the_o2
    User of the Year 2018; Community Scholar 2020 Jan 20, 2021

    the_o2 , Jan 20, 2021 :
    And this thing started happening after Android 10 update?

    G1544553607896 likes this.
  5. G1544553607896 , via OnePlus 5 Midnight Black , Jan 20, 2021 :
    I am not sure when exactly it has started. Maybe Android 10 caused that, but at the beginning I was not facing such problems.

    If Android made It, is there any fix?

  6. G1544553607896 , via OnePlus 5 Midnight Black , Jan 20, 2021 :
    Is it possible to change thread name to something more related to my problem?
    I think more users will enter and try to help me, maybe.


  7. #7