[Submitted] network reconnectivity issue

    Cupcake Aug 10, 2020

    ABHIJEETSAHARAN , Aug 10, 2020 :
    hey oneplus i just bought your new series mobile the nord but it is having a very big problem while playing online games like pubg everytime after entering a match it says netwrok lost please recconect every singke time which makes playing online games terrible it also happens while searching something on google app as it always says network lost try again
    i tried playing online games and searching on google on other devices at same location and same carrier with same data package all of them are working fine only nord is having this issue i tried it in samsung m30s ,realme 5s all are working fine with same sim card but nord sucks please give an update regarding this

  2. Keyur2030
    Donut Aug 11, 2020

    Keyur2030 , Aug 11, 2020 :
    @Abhijeet can you please tell us which sim card are you using ? Issue observed with single sim card only ? please share your location also. if you are free can you help us to share the logs so we can debug further & resolve your issue ASAP.

  3. Simran K
    OnePlus Bug Hunter Staff Member Aug 11, 2020

    Simran K , Aug 11, 2020 :
    We have got in touch with you for more details to get this issue resolved. Hope your coordination would be in place to get this resolved at the earliest.