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New One Plus 7 Pro 5G won't connect to home WiFi

  1. W1571405813108
    Cupcake Jan 22, 2020

    W1571405813108 , Jan 22, 2020 :
    I have tried everything from resetting my home wifi to updating all wifi settings. I factory reset my OnePlus as well... I'm 100% sure I'm using the correct password, yet I cannot connect to WiFi 2.4 or 5g.
    WiFi is recognized, but doesn't connect.
    Shows ...authenticating, connecting, saved...over and over again.
     

    #1
    GaryCoates likes this.
  2. Qballr
    Cupcake Jan 23, 2020


    #2

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  5. Swejuggalo
    OnePlus 9 Series Expert Community Expert Feb 1, 2020

    Swejuggalo , Feb 1, 2020 :
    Using WPA2 or WPA/WPA2 mode in router? Seen some cases where WPA/WPA2 mode was needed to solve the problem temporary until a fix was created
     
    Last edited: Feb 1, 2020

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  7. W1571405813108
    Cupcake Feb 3, 2020

    W1571405813108 , Feb 3, 2020 :
    I am using WPA/WPA2
     

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  8. Swejuggalo
    OnePlus 9 Series Expert Community Expert Feb 3, 2020

    Swejuggalo , via OnePlus 7 Pro Mirror Gray , Feb 3, 2020 :
    Odd. Using WPA3 on my 7 Pro. Used regular WPA2 since release and moved recently over to WPA3 when both phone and router supported it. Ever since release I never had to change security settings. And I have used all 8 open betas so far too. Still several users of several Oneplus phones have had issues. Some of them could be solved by the WPA setting in router but some is/was something else. Hope it gets solved. When this device gets 10 it gets a new wifi driver and extra functions too (like WPA3 I assume, randomized mac)
     

    #8
    Bouncer71 likes this.
  9. Bouncer71
    OnePlus 7 Pro Sample Shot Photographer Community Expert Feb 3, 2020


    #9
  10. Swejuggalo
    OnePlus 9 Series Expert Community Expert Feb 3, 2020


    #10
    Bouncer71 likes this.
  11. Bouncer71
    OnePlus 7 Pro Sample Shot Photographer Community Expert Feb 3, 2020

    Bouncer71 , Feb 3, 2020 :
    Your right...

    5G users are still on 9 ...?

    Missed that somehow, so my comment can be happily ignored... ;)
     

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  12. W1571405813108
    Cupcake Feb 7, 2020


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  13. Holyrod
    Cupcake Feb 13, 2020

    Holyrod , Feb 13, 2020 :
    have you tried changing the name of your wifi?

    Also, are you able to connect to an open ssid?? (wifi signal without password)
     

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  14. Holyrod
    Cupcake Feb 13, 2020

    Holyrod , Feb 13, 2020 :
    Have you by chance used WPA3 enterprise? I have been trying to make it work, but seems phone does not send anything
     

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  15. Swejuggalo
    OnePlus 9 Series Expert Community Expert Feb 13, 2020

    Swejuggalo , via OnePlus 7 Pro , Feb 13, 2020 :
    No. If it's possible to set up I try it. But I assume it needs some kind of keyserver or something too.

    When it comes to Open SSID I have added a few and let my VPN Client Pro app to connect to my OpenVPN server run on my router. The possible connection alternatives with this app is to allow automatic VPN connection as soon as I leave my home wifi or just allow trusted selected wifis and automatically use VPN on the rest.
     

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  16. Blinker32
    Cupcake Feb 13, 2020

    Blinker32 , via OnePlus 7 Pro 5G , Feb 13, 2020 :
    I had the same issue would not connect to home wifi, but I could connect to other wifi, was able to resolve the issue by replacing the modem and router and I'm now able to connect, you maybe having the same issue with your modem
     

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  17. Deactivated User
    Feb 29, 2020


    #17