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New phone keeps going into silent mode during the day via OnePlus 7T

  1. ralphaverbuch
    Donut Jan 28, 2020

    ralphaverbuch , via OnePlus 7T , Jan 28, 2020 :
    Hi

    Just got the op 7t a few days ago. So far it's impressive but I notice it keeps going on to silent mode and I have to use the manual switch, turning it to silent and back to on to override the setting. So far it seems to happen at least once a day.

    It means I'm missing messages and calls until I notice that it's gone into silent mode.

    Anyone else seen this behaviour?

    R
     

    #1
    E1577036253668 likes this.
  2. KeepTransisting
    The Lab - OnePlus 7 Pro Reviewer Jan 28, 2020


    #2
  3. ralphaverbuch
    Donut Jan 28, 2020


    #3
  4. ralphaverbuch
    Donut Jan 29, 2020

    ralphaverbuch , via OnePlus 7T , Jan 29, 2020 :
    So it happened again. It went, as far as I can tell, randomly into silent mode. I then had to use the physical slider, which was off to remove the silent mode by sliding it up to silent and back off again. I could not disable the function in software.
    1580295807342.jpg

    1580295807374.jpg
     

    #4
  5. E1577036253668
    Cupcake Jan 29, 2020

    E1577036253668 , Jan 29, 2020 :
    I have also been having this issue a lot, along with quite a few apps that have stopped loading properly, including the 1+ community app, any idea on why this would be? The phone is only about a month old
     

    #5
    ralphaverbuch likes this.
  6. ralphaverbuch
    Donut Jan 29, 2020

    ralphaverbuch , via OnePlus 7T , Jan 29, 2020 :
    I was hoping someone would have worked out a solution but I wonder if it's the physical hardware of the slider at fault and not to do with software at all?
     

    #6
  7. kwainhouse
    Cupcake Jan 30, 2020

    kwainhouse , via OnePlus 7T , Jan 30, 2020 :
    hi
    loads of comment re 1+7t going into silent mode but no solution suggested. Keeps happening to my phone and getting to stage where I will ask for refund. Has anyone got a solution. seems like problem around for years!
     

    #7
    ralphaverbuch likes this.
  8. Dimshek
    Donut Jan 30, 2020

    Dimshek , Jan 30, 2020 :
    Same here. Very often phone would go into silent for at least few of the apps, until others "wake it up"
     

    #8
    ralphaverbuch likes this.
  9. ralphaverbuch
    Donut Jan 31, 2020


    #9
  10. ralphaverbuch
    Donut Jan 31, 2020


    #10
  11. ngydat
    Lollipop Jan 31, 2020

    ngydat , Jan 31, 2020 :
    What is the bluetooth device you paired with your phone ? I mean each time you posted a screenshot to illustrate your issue, I see that bluetooth icon in the status bar. Maybe, it's related to your issue (I'm just guessing here).
     

    #11
  12. ralphaverbuch
    Donut Jan 31, 2020

    ralphaverbuch , via OnePlus 7T , Jan 31, 2020 :
    Good suggestion. I have Bluetooth on all the time to connect to the car, headphones, etc. But when the silent, vibrate icon activates it's not linked to using any blue tooth device. For example, I've just had to use the slider for the second time today to turn off silent mode with nothing attached to Bluetooth...
     

    #12
  13. ngydat
    Lollipop Jan 31, 2020

    ngydat , Jan 31, 2020 :
    When did it start to happen ? Don't hesitate to use the "Reply" feature so we can be notified when you reply to one of us.
     

    #13
  14. ralphaverbuch
    Donut Jan 31, 2020

    ralphaverbuch , via OnePlus 7T , Jan 31, 2020 :
    I noticed the strange behaviour the day I migrated to the 7t from a OP6. That was Friday 24th January. I think it's a hardware issue with the slider?
     

    #14
  15. GeekOnTheHill
    Honeycomb Feb 1, 2020

    GeekOnTheHill , Feb 1, 2020 :
    The first thing I would do would be deny usage access to Digital Wellbeing, reboot, and see if the problem goes away. I've found that about 99.999 percent of problems with apps or ringers silencing themselves are triggered by Digital Wellbeing.

    Richard
     

    #15
  16. ralphaverbuch
    Donut Feb 1, 2020

    ralphaverbuch , via OnePlus 6 , Feb 1, 2020 :
    Good suggestion.... I'll give this a try... next time. Already sent the OP7t back to Amazon as I didn't want to spend any more time troubleshooting it when I still have a great OnePlus 6 I can use :)
     

    #16
  17. rockstang
    Gingerbread Jun 30, 2020

    rockstang , Jun 30, 2020 :
    Having the same issue on my OnePlus 8. Something is triggering the ringer volume to turn off while slider is in ring mode. If I slide to vibrate and back to ring it fixes. I just can't identify what is triggering it. I shut off the digital well being and plan on checking when my car connects via Bluetooth. If anyone has found a fix please post!
     

    #17