1
new phone torture

  1. Mindriot
    Donut Jan 28, 2015

    Mindriot , Jan 28, 2015 :
    Got my new OPO today and went to AT&T but they couldn't get it to activate. Looking for some insight. Store person said she couldn't save the APN or get a working SIM card to read.

    Super frustrated. Any suggestions?

    I sent a tech support ticket after checking the forum....the AT&T person had checked the forum too. She said she had activated several OPO's and never had an issue.

    Let me know!

    Thx,
    MR
     

    #1
    Aaroneloy21 likes this.
  2. lostLambda
    Lollipop Jan 28, 2015

    lostLambda , Jan 28, 2015 :
    Shoulda set the phone up using WiFi first. Then, when you're satisfied that it is stable, then put a sim in it & configure wireless.
     

    #2
    zoesky likes this.
  3. zoesky
    Honeycomb Jan 28, 2015

    zoesky , Jan 28, 2015 :
    Wow. You should have talked to someone else... It's not that difficult....
     

    #3
  4. zoesky
    Honeycomb Jan 28, 2015

    zoesky , Jan 28, 2015 :
    No sim to read? You sure she put it in correctly? You get a micro or nano?
     

    #4
    Dr. Indest likes this.
  5. anthonyds5
    Ice Cream Sandwich Jan 28, 2015


    #5
  6. lostLambda
    Lollipop Jan 28, 2015


    #6
  7. Flyologist
    Jelly Bean Jan 28, 2015


    #7
  8. kallen2017
    Honeycomb Jan 28, 2015

    kallen2017 , Jan 28, 2015 :
    First do a factory reset for your phone and make sure they are placing a Micro NOT a nano sim card into your phone
     

    #8
    Axara likes this.
  9. zoesky
    Honeycomb Jan 28, 2015

    zoesky , Jan 28, 2015 :
    Well you can use the nano.... If you have the adapter.... Mine came with an adapter
     

    #9
  10. bkieu
    Jelly Bean Jan 28, 2015

    bkieu , Jan 28, 2015 :
    Whoever works for AT&T at the store should be fired :D
     

    #10
    lh1971 likes this.
  11. Mindriot
    Donut Jan 28, 2015

    Mindriot , Jan 28, 2015 :
    This is all good options thank you! We tried both micro and nano, but I'm not sure if she put it in facing down. Hope lives!
     

    #11
  12. j3bus2k3
    Gingerbread Jan 28, 2015

    j3bus2k3 , Jan 28, 2015 :
    That's what I'm willing to bet. Att's system does recognize the OPO and should work flawlessly. If not, the apn settings are in the forum to enable it manually
     

    #12
  13. goneplus
    Gingerbread Jan 28, 2015

    goneplus , Jan 28, 2015 :
    I am on AT&T and I just straight up swapped the SIM from my old Galaxy S3 right into the OPO and it's been working great for months. I would perhaps suggest getting a more senior technical person to help you if you have to go back to the AT&T store. It should be pretty seamless. I do know that if you're upgrading from an non LTE phone you will need a new SIM card.
     

    #13
  14. Merovingian2
    Froyo Jan 28, 2015

    Merovingian2 , Jan 28, 2015 :
    First time I started using my OPO my heart stopped, no service whatsoever, no signal. Then I found out it's possible to insert the sim upside down and slide the tray in all the way, it's not really noticeable it's in the wrong way because it closes completely. I would first make sure of this :)
     

    #14
  15. aspherical
    Jelly Bean Jan 28, 2015


    #15
  16. mikeyc326
    Honeycomb Jan 28, 2015

    mikeyc326 , Jan 28, 2015 :
    I have NANO SIM in mine, using NANO adapter that came with my phone.
     

    #16
  17. kallen2017
    Honeycomb Jan 29, 2015

    kallen2017 , Jan 29, 2015 :
    Well on the opo site they say you may want to use the micro sim card so i say go with that but like all the other comments read most likely they had the sim card inserted the wrong way on the opo its easy to get wrong
     

    #17
  18. derricklee
    Froyo Jan 29, 2015

    derricklee , Jan 29, 2015 :
    It was Lily
     

    #18
  19. Hans104
    Jelly Bean Jan 29, 2015

    Hans104 , Jan 29, 2015 :
    :( Please: is there anyone who can confirm this?
     

    #19
  20. mikeyc326
    Honeycomb Jan 29, 2015

    mikeyc326 , Jan 29, 2015 :
    This really depends on how old your SIM card is. Try current SIM to see if you get LTE, if not, you'll still get 3g or whatever SIM will allow. but most SIMs are 4g comparable these days
     

    #20