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No Incoming SMS or MMS on Verizon

  1. uriahstange Donut Nov 3, 2018

    uriahstange, Nov 3, 2018 :
    I have the 6T unlocked purchased directly from one plus...everything works except for incoming sms and mms on Verizon...

    Spent almost 2 hrs with support and no go. tried sim card in two other phones with no issues.

    Incoming SMS and MMS problems on Verizon continue.
     

    #1
  2. Jeff H. OnePlus Bug Hunter OnePlus Bug Hunter Nov 4, 2018

    Stickied Post
    Jeff H., Nov 4, 2018 :
    Hi dear users.

    Greetings. This is Jeff from OnePlus Bug Hunters Team, thanks for your feedback.

    We are working on this issue, the users who has the issue please send me a PM about your phone's IMEI, you can find it inputing " *#06# ". We will try to fix it ASAP.

    Thank you and have a nice day.

    High regards,
    OnePlus Bug Hunters
     
    Last edited: Nov 6, 2018

    #18
  3. Shine L. OxygenOS Operations Staff Member OnePlus Bug Hunter Nov 6, 2018

    Stickied Post
    Shine L., Nov 6, 2018 :
    Hi All,

    According to VZW's information . Users need to reactivate on www.verizonwireless.com . more detail as below:

    Scenario: If a user takes an ALREADY ACTIVE VERIZON SIM from his/her Phone and inserts it in the brand new OnePlus 6T then to ensure CDMA-Less feature is activated in their account please have user follow this instruction:

    For current VZ active customers:
    To activate/use an existing number on a new BYOD device, please ensure to log in to your account on www.verizonwireless.com> My Verizon > My Device > Activate or Switch Device and follow the instructions.

    If not working, please PM me about your device version (global version or TMO version) and device IMEI.

    Thank you so much!

    Best,Shine
     

  4. gideonbronte Eclair Nov 3, 2018

    gideonbronte, Nov 3, 2018 :
    Thank you for posting. I tried on thursday, but Im too new to start a thread. What is odd is that outgoing is issue free. Calls are fine incoming and outgoing. Email comes and goes...all data works as expected. The only #&@!@*! is incoming sms! Did you talk to oneplus or verizon support?
     

    #2
  5. uriahstange Donut Nov 3, 2018


    #3
    handman29 and gideonbronte like this.
  6. M1541077279133 Cupcake Nov 3, 2018

    M1541077279133, Nov 3, 2018 :
    I am having this EXACT issue - have tried working with Verizon support in-store, online, and over the phone. They also cannot register the phone's IMEI as it's not recognized by the network. Anyone have any luck with texts on Verizon??
     

    #4
  7. L1540948453947 Donut Nov 3, 2018

    L1540948453947, Nov 3, 2018 :
    I am having same issue. No SMS/MMS. Everything else is fine. Thought it may have been an iMessage issue but coming here and seeing this has me convinced its not an iPhone issue.

    Anyone have any ideas?
     
    Last edited: Nov 3, 2018

    #5
    handman29 likes this.
  8. gideonbronte Eclair Nov 3, 2018

    gideonbronte, Nov 3, 2018 :
    My texts outgoing work perfectly...its incoming thats an issue
     

    #6
    F_Sonu_Sharma_AaYJ likes this.
  9. L1540948453947 Donut Nov 3, 2018

    L1540948453947, Nov 3, 2018 :
    Yep. On the phone with verizon support as we speak. Not heading in the right direction though. Rep asked "Are you sure this phone works on verizon wireless?" haha Will report back if I figure anything out.
     

    #7
  10. L1540948453947 Donut Nov 3, 2018

    L1540948453947, Nov 3, 2018 :
    Fixed! You have to call Verizon technical support and tell them to "add the 'CDMA-Less' feature to my device". Unclear on what that does, but one can assume it is necessary considering this is in fact a device with no CDMA. :)

    I imagine this is some sort of check box that OP did not check correctly when registering the device with verizon and will actually be fixed down the road.
     

    #8
    chriscogan, gengeno, gormanc2 and 4 others like this.
  11. MotoManiac Eclair Nov 4, 2018


    #9
    owen_li and FrankLucas like this.
  12. L1540948453947 Donut Nov 4, 2018

    L1540948453947, Nov 4, 2018 :
    well there ya have it! though I can still send and receive SMS when data is completely off. So idk what happens in that case when there is no CDMA to fall back on.
     

    #10
  13. uriahstange Donut Nov 4, 2018

    uriahstange, Nov 4, 2018 :
    called Vzw about CDMA less feature.
    as per tech...phone does not register as a non CDMA phone
    manual request made...takes 24-48 hrs.
     

    #11
  14. L1540948453947 Donut Nov 4, 2018

    L1540948453947, Nov 4, 2018 :
    Wow that blows. :( it was instant for me and the rep did it while I was on the phone
     

    #12
  15. MotoManiac Eclair Nov 4, 2018


    #13
  16. uriahstange Donut Nov 4, 2018

    uriahstange, Nov 4, 2018 :
    this is really annoying
     

    #14
  17. uriahstange Donut Nov 4, 2018


    #15
  18. MotoManiac Eclair Nov 4, 2018

    MotoManiac, Nov 4, 2018 :
    I get my phone on Tuesday, so I am on the website with Verizon getting it added now...

    Although, I don't use SMS, so either way is not a big deal.
     

    #16
    uriahstange likes this.
  19. E1541077528578 Cupcake Nov 4, 2018

    E1541077528578, Nov 4, 2018 :
    Same problem here... over 24 hours later, still waiting... very disappointed with both Verizon and OnePlus
     

    #17
    mpower4life likes this.
  20. M1541077279133 Cupcake Nov 4, 2018

    M1541077279133, Nov 4, 2018 :
    Anyone confirm that re-registering the SIM card works? So far nothing. Verizon still does not recognize the device/IMEI.

    I have a tech support ticket open which will add the "CDMA_LESS" option which should resolve something but they said it will take 1-2 business days [e]1f623[/e]
     

    #19
  21. uriahstange Donut Nov 4, 2018

    uriahstange, Nov 4, 2018 :
    this doesn't work
     

    #20
    geoff5093 likes this.