No Incoming SMS or MMS on Verizon

  1. V1541437198371
    Donut Nov 6, 2018

    V1541437198371 , Nov 6, 2018 :
    Reading through this. It seems I should not get the OnePlus 6T.

    As I have Verizon and my current phone (LG G5) says I am on 3G in my office. If I switch to the OnePlus 6T, I then would not have any signal, correct? As the 6T is only a LTE phone for Verizon.

    Gators likes this.
  2. wbonanno
    Eclair Nov 6, 2018

    wbonanno , Nov 6, 2018 :
    That is correct unfortunately. :(

  3. alfmoonspace
    Cupcake Nov 6, 2018

    alfmoonspace , Nov 6, 2018 :
    mine is working on SIM 1. Shows up as 256 but I have a 128, no big deal though. had then add cdma_less and hd voice.

  4. Batmann9
    Cupcake Nov 6, 2018

    Batmann9 , Nov 6, 2018 :
    Just got mine to work. Last night it would not show up as a recognized device on my account. Today when i woke up i saw that it said oneplus 6t on my account. It said it was the 256gb model even though i have the 128gb. So i pulled up chat with them and told the guy that my calls and receiving sms was not working and that i needed to add the cdma_less option. He told me to turn my phone off and to wait while he resets my service. took him about a minute and boom. turned my phone on and all my sms came through. calls work and lte is faster than on my pixel 3 XL

  5. Corona63976
    Cupcake Nov 6, 2018

    Corona63976 , Nov 6, 2018 :

    Shine L.

    Hi All,

    According to VZW's information . Users need to reactivate on www.verizonwireless.com . more detail as below:

    Scenario: If a user takes an ALREADY ACTIVE VERIZON SIM from his/her Phone and inserts it in the brand new OnePlus 6T then to ensure CDMA-Less feature is activated in their account please have user follow this instruction:

    For current VZ active customers:
    To activate/use an existing number on a new BYOD device, please ensure to log in to your account on www.verizonwireless.com> My Verizon > My Device > Activate or Switch Device and follow the instructions.

    If not working, please PM me about your device version (global version or TMO ve

    Thank you so much!


    I P.M.ed you

  6. hbwinger27
    Cupcake Nov 6, 2018

    hbwinger27 , Nov 6, 2018 :
    Activated my OP6T on Verizon last night and was able to get all issues solved with Verizon tech support on Twitter. I could not receive texts, or make / receive phone calls, but now everything works great. If you are having the same issues, these are the steps you should take.

    1. Contact Verizon Support on Twitter, call, or go to a store.

    2. Tell them your IMEI for the SIM slot that your Verizon SIM is in. Told them mine, and it was recognized. Verizon is still working on recognizing other IMEI's according to some other forums I saw.

    3. Tell them that the device doesn't work on their CDMA network, and they need to add CDMA-Less provisioning. That way you'll receive SMS/MMS over LTE.

    4. Make sure that HD voice is added to your specific device on your My Verizon account. Log onto My Verizon, go to Plans and Services, then Manage Products and Apps. From there you should be able to add HD Voice (free) to your device. After that, calls should work.

    Hope this helps!

    Batmann9 likes this.
  7. Y1541077274310
    Cupcake Nov 6, 2018

    Y1541077274310 , Nov 6, 2018 :
    My successful experience is as follows:

    1. Goto Verizon store to receive new SIM card. Apparently older (2 year+) SIM cards do not have the ability to have the CDMA-less feature turned on/activated. I would recommend getting a new SIM regardless.

    2. If you have already been troubleshooting, factory reset your phone to remove any possible settings interference.

    3. Install SIM in SLOT 1. I had my SIM installed in SLOT 2 and could not get things working. No connectivity outside of wifi whatsoever.

    4. Contact Verizon via chat OR 908-559-4899 <--- great people. Explain you are activated a new phone and SIM. Also request they add the CDMA-less feature with HD voice. Follow all prompts from the tech.

    5. Profit.

    Please note that these are the steps that worked for me. LTE is not available everywhere and so OP6T may not be the phone for you. Please check your coverage area. Good luck everyone!

    hbwinger27 likes this.
  8. Corona63976
    Cupcake Nov 6, 2018

  9. S1540827483654
    Cupcake Nov 6, 2018

    S1540827483654 , Nov 6, 2018 :
    So, last night my phone was showing as Unrecognized in My Verizon. This morning it came up as the 6T (albeit the wrong storage size, which a few others have seen).

    I did the live chat thing with Verizon after seeing that other posters had success with it. Got this sorted out in about 5 minutes. 1+ phone on Verizon with CDMA-LESS texting. Yay!

    Edit: note that I did NOT replace my SIM. I've had this card for at least 4 years and have passed it between apple and Android phones.

    Edit2: my voicemail didn't work properly before this (had to call number instead of mails showing up in my phone app). Now it works a expected.
    Last edited: Nov 6, 2018

  10. doptas
    Eclair Nov 6, 2018

    doptas , Nov 6, 2018 :
    Same issue here. No incoming or outgoing SMSs on my OP 6T, Verizon Prepaid.

  11. zh1985444
    Cupcake Nov 6, 2018

    zh1985444 , Nov 6, 2018 :
    This fixed my issue also.

  12. Jeff C.
    Cupcake Nov 6, 2018

    Jeff C. , Nov 6, 2018 :
    I just went to VRZ and got a new SIM and they activated everything with no problems. Text even work without them adding any codes. When I looked up my phone previously it says it was not a compatible phone.

  13. wbonanno
    Eclair Nov 6, 2018

    wbonanno , Nov 6, 2018 :
    Please let me know if you get this handled as I'm also on VZW Prepaid and I am getting absolutely nowhere.

  14. BBKoenigsegg
    Cupcake Nov 6, 2018

    BBKoenigsegg , Nov 6, 2018 :
    My phone was recognized this morning as a OnePlus 6T (wrong storage size like others). I got home, got on the phone with technical support and got nowhere. I used the "Chat Now" feature and he added the CDMA-less feature. It worked IMMEDIATELY. It took 5 min with the text chat. Amazing.

  15. ssulli23
    Cupcake Nov 6, 2018

    ssulli23 , Nov 6, 2018 :
    Thanks! This worked for me. The level II tech guy actually called me "awesome" for researching the problem first and offering a solution to eliminate having to troubleshoot further.

  16. CMSevilla
    Cupcake Nov 6, 2018

    CMSevilla , Nov 6, 2018 :
    Confirmed you just need to ask Verizon to add CDMA_Less to the line and SMS works without issues. For reference, I am in my company's account, not a personal account.

    You can even do this via the chat support feature.

    BBKoenigsegg likes this.
  17. R3v0ltR1s3
    Cupcake Nov 6, 2018

    R3v0ltR1s3 , Nov 6, 2018 :
    I was told by Verizon support that my SIM was too old to support the CDMA_Less feature and needed a new one for it to work. I planned to go get one today but read above that you can go to your account and activate a new device so I tired that. I had to go through the process twice. The first time an error occurred but the second time it accepted the device and activated. I instantly got a flood of the text messages I had missed.

  18. BBKoenigsegg
    Cupcake Nov 6, 2018

    BBKoenigsegg , Nov 6, 2018 :
    Chat support feature for the win. Normally I wouldn't do it, but it was so effective with this issue.

  19. TheDudeOP
    Cupcake Nov 6, 2018

    TheDudeOP , Nov 6, 2018 :
    VW finally recognized my 6T device online this morning. Called 3 times to customer support and that warranted nothing. Just chatted with a tech via website, I asked her to add CDMA_LESS to my 6T line, she did and I was swamped with test texts!

    BBKoenigsegg likes this.
  20. Forgetfull
    Cupcake Nov 6, 2018

    Forgetfull , Nov 6, 2018 :

    Have them add/turn on VoLTE