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No incoming sms, updates mess with my phone via OnePlus Nord N10 5G

  1. T1617975429083 , via OnePlus Nord N10 5G , Oct 28, 2021 :
    tl;dr
    My phone can't recieve SMS after most recent update.
    It can call in/out, send SMS and use mobile data. Just can't recieve. Help




    I bought an unlocked Nord N10 with Verizon. A few months later my phone randomly can't Call or text (send/recieve) or use mobile data. I tried everything to fix. It sounds like a problem with Verizon, but after hours of customer service and restoring my phone, there was nothing they could do. I had to use a back up phone.

    About 1 month later, I had a hunch, and my Nord N10 randomly could call and text (I think it was after an update). Really annoying, but at least it was working again.

    My phone recently updated and NOW I can't recieve sms. I can send SMS, but can't recieve. I can call in/out. Mobile data works. Just incoming texts are the problem. WHY!? It seems like every other update nearly ruins my phone. If I was made of money I'd replace my phone already. Please help if you can
     

    #1
  2. Caomhin
    OnePlus 9 Series Expert Community Expert Oct 30, 2021

    Caomhin , via OnePlus 9 Pro , Oct 30, 2021 :
    Other users on verizon with OnePlus phones have experienced similar issues. It was related to the way the verizon network handles SMS. Not sure if it was CDMA or some other protocol, or maybe even the APN settings.

    For a different model, but similar issue, check post #3 for a possible solution.
    https://forums.oneplus.com/threads/oneplus7t-and-verizon-not-receiving-sms.1268378/

    Other possible solutions here.
    https://forums.oneplus.com/threads/verizon-us-sms-mms-issues.1320010/

    In fact there are a number of solutions throughout this Google search if the ones linked don't fix the issue.
    https://www.google.com/search?q=can...i30.21751j1j4&sourceid=chrome-mobile&ie=UTF-8
     

    #2