0
No incoming texts Verizon, IEMI issue? via OnePlus 7T

  1. Rizzo2020
    Cupcake Jun 24, 2020

    Rizzo2020 , via OnePlus 7T , Jun 24, 2020 :
    I've spent countless hours (days) on the web, chat and on the phone with Verizon and we can't get incoming texts to work. Verizon tried to enable the CDMA_LESS feature but still nothing.
    It seems to be that the issue is their system doesn't recognize my IMEI and that is what stopping it from working. I absolutely love this phone but I'm mentally exhausted trying to fix this and will have to return the phone in the next few days.....leaving a bad taste in my mouth from taking a chance on OP.
    Can anyone here help?
     

    #1
  2. chvzedgar
    Ice Cream Sandwich Jun 24, 2020

    chvzedgar , Jun 24, 2020 :
    The OnePlus 8 verizon edition is your way to go. You'll not get sms on the 7T.
     

    #2
  3. Chinedu01
    Eclair Jun 27, 2020

    Chinedu01 , via OnePlus 7T , Jun 27, 2020 :


    chvzedgar

    The OnePlus 8 verizon edition is your way to go. You'll not get sms on the 7T.​


    I use 7t with verizon and 8 get my messages..its from Verizon..u have to call them or go to their store and tell them to activate it...i would recommend you go to a store not call them because sometimes...callers are not too good
     

    #3
    winterwind likes this.
  4. Rizzo2020
    Cupcake Jun 27, 2020

    Rizzo2020 , via OnePlus 7T , Jun 27, 2020 :
    Ive tried calling them, Ive tried chatting with them. They have even enabled CDMA_Less with they called a "dummy" device since my IEMI isnt in there system. It still wont work. All indications point toward the lack of their system not recognizing my IEMI. So you think physically going into the store might help? Does it have to be a corporate store? In the end they keep telling me the same thing over and over...."we're very sorry, here's our website so you can purchase another device".
     

    #4
  5. Chinedu01
    Eclair Jun 28, 2020

    Chinedu01 , via OnePlus 7T , Jun 28, 2020 :
    Yes going to a store will help...happened to me too and i called they told me same bs so i went to store and told them i got a new device and i can recieve calls but cant recieve text...what they did for me was they reactivated my sim twice...didnt have anything to do with phones imei...its a issue with Unlocked phones. On their website they have a tab that says the oneplus 7tis supported withtheir network so you shouldnt have any issues
     

    #5
  6. Rizzo2020
    Cupcake Jul 9, 2020

    Rizzo2020 , via OnePlus 7T , Jul 9, 2020 :
    Well, I went into a corporate Verizon store and no luck. They couldn't figure it out. They tried a new sim, they also tried to file a DOD form to add my IMEI with no luck. Im ready to give up...... Is anyone here from Oneplus able to help me? Im desperate...
     

    #6
  7. Rizzo2020
    Cupcake Jul 10, 2020

    Rizzo2020 , via OnePlus 7T , Jul 10, 2020 :
    The reason Verizon says I cant get texts messages is my phone IEMI isnt recognized so my ohone simply isnt compatible with their service. I asked to have it added to the list and they say it cant be done. How are other 7T owners getting texts? Im so baffled and frustrated and regretting this purchase. I basically threw $500 in the trash. Thanks OnePlus...
     

    #7
  8. Chinedu01
    Eclair Jul 11, 2020

    Chinedu01 , via OnePlus 7T , Jul 11, 2020 :
    Lol either ur legit or just a troll... I use verizon and once i called them about the phone, they connected me to their network in minutes... Where do you live?
     

    #8
  9. winterwind
    Cupcake Jul 11, 2020

    Last edited: Jul 11, 2020

    #9
  10. Chinedu01
    Eclair Jul 11, 2020


    #10
  11. winterwind
    Cupcake Jul 11, 2020


    #11
  12. winterwind
    Cupcake Jul 11, 2020

    winterwind , via OnePlus 7T , Jul 11, 2020 :


    Rizzo2020

    The reason Verizon says I cant get texts messages is my phone IEMI isnt recognized so my ohone simply isnt compatible with their service. I asked to have it added to the list and they say it cant be done. How are other 7T owners getting texts? Im so baffled and frustrated and regretting this purchase. I basically threw $500 in the trash. Thanks OnePlus...​


    Shot in the dark... Did you by the T-Mobile variant?
    What is the model number?
     

    #12
  13. Rizzo2020
    Cupcake Jul 11, 2020

    Rizzo2020 , via OnePlus 7T , Jul 11, 2020 :
    Im no troll, I love this phone and its a darn shame I can't get texts. This thing feels great in my hands and is full a great features.

    I have the HD1900 , currently using the global 10.0.11HD65AA Oxygen OS.

    Im hoping someone from OP sees this post and can step in and contact Verizon for me.
     

    #13
  14. Chinedu01
    Eclair Jul 12, 2020

    Chinedu01 , via OnePlus 7T , Jul 12, 2020 :
    Well thats ur issue .. US is 1905 not 1900
     

    #14
  15. Chinedu01
    Eclair Jul 12, 2020

    Chinedu01 , via OnePlus 7T , Jul 12, 2020 :
    Where did u buy ur phone from?
     

    #15
  16. Chinedu01
    Eclair Jul 12, 2020

  17. Rizzo2020
    Cupcake Jul 12, 2020

    Rizzo2020 , via OnePlus 7T , Jul 12, 2020 :
    Well dang then I guess Im screwed? Wonder exactly what is different inside the phone? I wish there was a way I could trade it for the 1905...... The feeling after wasting $500....
    1594554162912.jpg
     

    #17
  18. Chinedu01
    Eclair Jul 12, 2020

    Chinedu01 , via OnePlus 7T , Jul 12, 2020 :
    Ya the model matters... 1905 is strictly for US.. u get it from amazon?
     

    #18
  19. Chinedu01
    Eclair Jul 12, 2020

    Chinedu01 , via OnePlus 7T , Jul 12, 2020 :
    Nothing in the phone is different... Its just the configuration of the antenna and all that... Each country has a different network carrier so
     

    #19
  20. Rizzo2020
    Cupcake Jul 12, 2020

    Rizzo2020 , via OnePlus 7T , Jul 12, 2020 :
    Bought it on Amazon April 17th... Return window long gone by. Between talking to Verizon, in store, chat, and via phone they just ran me around in circles for months.... I would get so tired of it Id take a few weeks off and then fight the battle again.

    I had to make 3 posts here in OP forums before you came along . I absolutely love this phone. Everything works awesome (except for texts) thats why I thought it was just a setting at Verizon. Calls sound awesome!
     

    #20