No Ringtones and Notification Sound.

  1. peppeson
    Cupcake Mar 30, 2020

    peppeson , Mar 30, 2020 :
    same issue on my OP6 after last OTA update. don't want to reset my phone, this is a stupid problem. reboot doesn't actually solve the problem. any idea?

  2. S1585894644657
    Cupcake Apr 3, 2020

  3. S1585894644657
    Cupcake Apr 3, 2020

    S1585894644657 , Apr 3, 2020 :
    I found a solution (that might just for me but worth the shot of helping someone...)
    I had Trucaller installed and it was the default dialer set, had to reinstall it to fix this issue.

  4. neilandkay
    Cupcake Apr 8, 2020

    neilandkay , via OnePlus 6 , Apr 8, 2020 :
    I am same, I have a OnePlus 6 recently there is no sound or vibration when I receive a call. all other functions seem to be ok although the camera is also playing up sometimes. do I wait for them to come up with the solution or pay for the insurance to look at it, with £50 excess to pay!?!

  5. e.h.
    Cupcake Apr 23, 2020

    e.h. , Apr 23, 2020 :
    Same issue after updating to 10.3.2.GM57AA ... even reinstalled my phone, problem occurs every now and then ... dunno how to reproduce it. @op ... nice support so far :p

  6. joveha
    Cupcake Apr 29, 2020

  7. J1586964479241
    Cupcake May 8, 2020

    J1586964479241 , May 8, 2020 :
    OnePlus 7T here with the same issue. It seems intermittent. I received my new OnePlus 7T near the end of April and have had system sounds be unavailable until after a restart twice now. I'm trying to keep a close eye on the conditions that may trigger sounds to disappear.

    I have also noticed that custom ringtones and other notification sounds (from built-in) are all reset to default after reboot.

    The bolded statement above is annoying at best

    Current data:

    Phone: OnePlus 7T
    Model: HD1905
    Android version: 10
    Build Number: Oxygen PS 10.0.9.HD65AA

    Contacts are on Google account

    OnePlus developers, I'm a developer myself and would be happy to assist in gathering more anonymous data. I have Android Studio installed and can get ADB logs and other info as needed to try and nail this down.

  8. J1586964479241
    Cupcake May 8, 2020

    J1586964479241 , May 8, 2020 :

    Woke up this morning and all the sounds were gone again. I have a hunch that this is related to the advanced battery optimization setting being turned on when I'm "asleep".

    I'll be testing again within the next few days to see if that setting has any bearing on the issue.



  9. J1586964479241
    Cupcake May 12, 2020

    J1586964479241 , May 12, 2020 :
    For anyone wondering about this still: The issue in my case is an app using a deprecated Android API to scan media files. In my case the Nextcloud client app was using the following code:

    public static void triggerMediaScan(String path) {
      if (path != null) {
      Intent intent = new Intent(Intent.ACTION_MEDIA_SCANNER_SCAN_FILE);
      intent.setData(Uri.fromFile(new File(path)));
    Apparently, Android 10 does not like this. I've sent it to the support crew here in hopes that they can fix it as well. Most likely if you are having this issue, there's an app using similarly structured code to scan for media files in this manner which is deprecated in Android 10 (which is what the current version of OxygenOS is based on).

    My advice is to find the app causing the issue and also report the problem to the app developer or customer support.

  10. AndreaXheli
    Cupcake May 13, 2020

    AndreaXheli , May 13, 2020 :

    I'm having the same issue and yes i'm also using the nextcloud app. I also submitted a case with Nextcloud, would you like to do the same so they can fix this issue?
    Last edited: May 13, 2020

  11. JonnyJaap
    Froyo May 15, 2020

    JonnyJaap , via OnePlus 8 Pro , May 15, 2020 :
    Same problem. I have also nextcloud, but need to test if uninstalling helps.

    Just weird that my other android 10 smartphone(Huawei) doesn't have a problem when it's muted /vibrate over night. It can still go back to normal.

    U1568631742935 likes this.
  12. N1589736363244
    Cupcake May 17, 2020

    N1589736363244 , May 17, 2020 :
    I have 7t, the phone is updated since 2 days am getting a trumpet tone, I am not able to identify the issue or notification
    Plz guide me
    Yes I have restarted the phone but I still get the tone

  13. marco.cupra
    Cupcake Jun 2, 2020

    marco.cupra , Jun 2, 2020 :
    I would further restrict it.
    Since I deactivated the auto upload function in nextcloud app, there are no more problems with the ringtone.

  14. Dhruvp29
    Cupcake Aug 24, 2020

  15. Sanjayv45
    Cupcake Jan 1, 2021

    Sanjayv45 , Jan 1, 2021 :
    Hi in my one plus 8 I have this issue the message tone even though in ringing mode it just vibrate only please do suggest some solution for it

  16. PriyadarshiAtul
    Froyo Jan 3, 2021

  17. velagavamsi
    Donut Jan 4, 2021

  18. lvikstro
    Cupcake Jan 31, 2021

  19. W1612882005843
    Cupcake Feb 9, 2021

    W1612882005843 , Feb 9, 2021 :
    i have the same issue, don't know what could be causing it.. i keep missing important notifications, please OnePlus fix this issue!!

  20. chaitu224
    Cupcake Feb 11, 2021