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Network/Connectivity No Service for One Plus 7 Pro (US Mobile)

  1. BlackyWolf
    Donut Jun 27, 2019

    BlackyWolf , Jun 27, 2019 :
    Hi,

    UPDATE: This is now resolved with OS update 9.5.11.GM21AA. Thankfully, it was a software bug like I suspected and not hardware. I hope. I hope this doesn't come back...

    I am currently experiencing an issue where my phone has shown "No service" for a little over a week. I do not believe it is a carrier issue as I contacted them first, and when I moved it to another phone the phone had a strong 4G signal. A storm came through around the time the service stopped working as well as an OS update, I believe.

    When I go to Network operators and Search Networks it returns, "Error while searching for networks." Roaming doesn't work either. I can't make sense of this since it was working just fine until recently.
    • Carrier: US Mobile
    • OS Version: Oxygen OS 9.5.8.GM21AA
    Let me know if you need more info.
     
    Last edited: Aug 23, 2019

    #1
  2. HermitDash
    Honeycomb Jun 28, 2019


    #2
  3. BlackyWolf
    Donut Jun 28, 2019

    BlackyWolf , Jun 28, 2019 :
    It says, "Access Point Name settings are not available for this user". Resetting to defaults for APN also did nothing.
     

    #3
  4. HermitDash
    Honeycomb Jun 28, 2019

    HermitDash , Jun 28, 2019 :
    That sounds like you're using a Guest profile on your phone.
     

    #4
  5. BlackyWolf
    Donut Jun 28, 2019

    BlackyWolf , Jun 28, 2019 :
    I'm logged in. But why would a guess account mess up the APN for the SIM?
     

    #5
  6. HermitDash
    Honeycomb Jun 28, 2019

    HermitDash , Jun 28, 2019 :
    You can disable service for Guest accounts vs the main account.
    1561759218684.jpg
     

    #6
    C1561752667231 likes this.
  7. BlackyWolf
    Donut Jun 30, 2019

    BlackyWolf , Jun 30, 2019 :
    All I get is the Gear Icon and where T-Mobile is "No Service." I even tried resetting the device to factory default setting with no luck. Could something have happened with the hardware?
     

    #7
  8. Chagunn6
    Cupcake Sep 27, 2019


    #8