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Sound No Sound after some time and stuttering videos with OP6

  1. Mooglechen
    Cupcake Jul 19, 2018

    Mooglechen , Jul 19, 2018 :
    I bought my OP6, about 1,5 months ago.
    After starting the OP6 all working fine.
    When it is running some time, the sounds shut off completely.
    No more Ringtone, notifications, music or video sounds.

    The same with video or gif playback, after some time they begin to stuttering,
    its like a slideshow.

    Sound and Videos are back to normal after rebooting the Phone.

    Some thoughs about that or help to resolve this issues ?
     

    #1
  2. 0500500500
    Cupcake Jul 19, 2018

    0500500500 , Jul 19, 2018 :
    I have about the same problem. Notifications, ringtone and even videos lost their sound. It was on/off for a few months but now competely. They might come back suddenly without a touch. And then lost again after 10-30 minutes, without a touch. Internet seems to be full of this problem. None of settings, optimization etc does not help. Earlier reboot helped, now not even that helps. This is a huge and worldview bug that needs to be fixed very fast!
     

    #2
  3. the_o2
    OnePlus 9 Series Expert Community Expert Jul 19, 2018

    the_o2 , Jul 19, 2018 :
    What is your Oxygen OS version??
     

    #3
  4. Seapen13
    Donut Jul 19, 2018

    Seapen13 , Jul 19, 2018 :
    I haven't had this issue at all. What version are you on? are you using the stock rom? When you say the sound goes out, is it only the speaker or does it also happen through headphones?
     

    #4
  5. 0500500500
    Cupcake Jul 19, 2018

    0500500500 , Jul 19, 2018 :
    OnePlus 5T, Model A5010, OxOS 5.1.3., Android 8.1., SecPatch 1.5.2018... totally stock. Same problem has hundreds or thousands of comments/questions in different forums.
     

    #5
  6. Mooglechen
    Cupcake Jul 26, 2018

    Mooglechen , Jul 26, 2018 :
    OxygenOS 5.1.9
    Stock Rom
    I can phone others with no problem.
    Seems like only the speaker itself went silent.
    No Ringtone no Alarm no sounds from music or video.
    will try headphones later.
     

    #6