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No sound recorded when using selfie camera

  1. Faceghost
    Donut Dec 11, 2020

    Faceghost , Dec 11, 2020 :
    Hey gang,

    I have the OnePlus 8 wit the latest 11.0.22 firmware.
    I use the phone for several days and haven't tried selfie video yet. I tried to record with Snapchat and there was no sound. So I tried the stock camera app - same issue.
    It works in Instagram though 🤷

    Anyone know this issue?
     

    #1
    L1527374799956 likes this.
  2. alps3337
    Cupcake Dec 11, 2020


    #2
  3. Faceghost
    Donut Dec 11, 2020


    #3
  4. Faceghost
    Donut Dec 11, 2020

    Faceghost , Dec 11, 2020 :
    Update: not only the stock camera doesn't record sound during selfie video recording, but also the Google cam port.
    Videochats via WhatsApp etc. works though (my voice can be heard by the recipient although I speak to the selfie cam.
     

    #4
  5. Faceghost
    Donut Dec 12, 2020


    #5
  6. OConsultYaseenP
    Honeycomb Dec 12, 2020

    OConsultYaseenP , via OnePlus 8 , Dec 12, 2020 :
    May be the applications are not yet to date compatible with Android 11 and Oxygen OS. Report this to the OnePlus team via feedback option from the community app selecting the third-party app. They will look into it and get back to you. Then you have to follow the steps and submit the bug.
     

    #6
  7. Shivam__t1
    Froyo Dec 13, 2020


    #7
  8. Faceghost
    Donut Dec 13, 2020


    #8
  9. J1608540662938
    Cupcake Jan 10, 2021


    #9
    Faceghost likes this.

  10. #10
  11. L1527374799956
    Cupcake Jan 17, 2021


    #11
    Faceghost likes this.

  12. #12
  13. Faceghost , via OnePlus 8 Glacial Green , Jan 17, 2021 :
    Dear users,

    It seems that there will be no prompt solution from oneplus

    So we can compare some things and maybe we find something out for ourselves.

    I use a OnePlus 8,
    12GB ram,
    256GB Rom,
    Model IN2013,
    Build 11.0.3.3.IN21BA
    and am rooted with Magisk without custom recovery

    How about you?
     

    #13
  14. aritra123
    Gingerbread Jan 19, 2021


    #14
  15. MRTLima
    Lollipop Jan 19, 2021


    #15

  16. #16
  17. Faceghost , via OnePlus 8 Glacial Green , Jan 20, 2021 :
    Nope. I updated without change. Still no audio recording with selfie cam in

    Stock camera app
    Google Cam port
    Snapchat

    It works in Instagram and Twitter
     

    #17
    L1527374799956 likes this.
  18. aritra123
    Gingerbread Jan 20, 2021

    aritra123 , via OnePlus 8 Glacial Green , Jan 20, 2021 :
    U can contact with the customer care. May be they can solve your problem
     

    #18
    Faceghost likes this.
  19. prnorth
    Cupcake Feb 12, 2021

    prnorth , Feb 12, 2021 :
    Same problem here. Have noticed an increase in bugs with the OnPlus 8T.
     

    #19
    Faceghost likes this.
  20. Faceghost , via OnePlus 8 Glacial Green , Feb 22, 2021 :
    Don't keep your hopes up. I contacted support, they wrote me back and asked some questions. I answered and never heard back from them - even after I tried two times to ask for a status update. That was about five weeks ago.

    I really thought the old times where OnePlus had a reputation for bad customer service were over. Wrong again.

    Any news from you other guys who face the same issue?
     

    #20