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No update after returning product

  1. swy81
    Cupcake Sep 16, 2014

    swy81 , Sep 16, 2014 :
    Im wondering why the email responses take so long from oneplus.

    I returned the phone over one week ago and ive sent numerous emails asking for an update but all my emails are ignored.

    I know the phone has been delivered and the weird thing is that the recipient is someone named Ken in California.

    You have my returned phone and youre not responding to any emails about the status or the money being refunded.

    What gives, seriously?
     

    #1
  2. himemarlon
    Froyo Sep 16, 2014


    #2
  3. deaglecat
    Froyo Sep 16, 2014


    #3
  4. swy81
    Cupcake Sep 16, 2014

    swy81 , Sep 16, 2014 :
    Paypal wont help me out because the originating shipping name and address of oneplus Asia is different from the "ken" recipient in California. I didnt even know about this policy.

    This is for a return.
     

    #4
  5. deaglecat
    Froyo Sep 16, 2014

    deaglecat , Sep 16, 2014 :
    sorry ? did you send it to the pp advised address ? if so then should be no issue.

    pp tell you where to return it... if you do that then surely you are gold
     

    #5
  6. swy81
    Cupcake Sep 17, 2014

    swy81 , Sep 17, 2014 :
    Oneplus told me to return it to Ken Wong in California. I guess he is the shipper in America.

    I didnt even know about the issues with the address.
     

    #6
  7. Saarkia
    Donut Oct 15, 2014

    Saarkia , Oct 15, 2014 :
    Did you ever get your money back? how long did it take?
     

    #7
  8. ninley
    Cupcake Nov 18, 2014


    #8