no update since OS 9.5.8GM57AA

  1. I1586608725989
    Cupcake Aug 9, 2020

    I1586608725989 , Aug 9, 2020 :
    My wife and I both have the same OnePlus 7 phones.
    I just received the update 10.3.4. Thank you very much
    I checked to update my wife's phone. It is still on 9.5.8. auto update has been on, and check for upgrade comes back saying "up to date."
    I'm sure there is a setting or something I missed while searching other threads people have created about various updates. One post had a link to version 10. he stated that the phone must update to that 1st and then 10.3 can be installed. The link is no longer available.
    please advise


  2. #2
    Artemus. and akks like this.
  3. I1586608725989
    Cupcake Aug 10, 2020

    I1586608725989 , Aug 10, 2020 :


    You need to manually update your wife's phone to 10.0.3 first, then she will receive the updates. The 9.x line is discontinued.​

    Thank you R.Peter! I have never done that before.
    I'll try and poke around YouTube and see if I can find some information.

    if anyone has any suggestions to simplify the process, my ears/eye are open!

    thank you

  4. I1586608725989
    Cupcake Aug 13, 2020

    I1586608725989 , Aug 13, 2020 :
    I have done some research and I can not find anything substantial for updating to Android 10. maybe someone has some further advise