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Nord slow charging time via OnePlus Nord

  1. ishanpatel3
    Donut Aug 10, 2020

    ishanpatel3 , via OnePlus Nord , Aug 10, 2020 :
    My OnePlus Nord is charging a lot slower than the advertised 70% in 30 minutes. Tried all fixes possible i.e. catch clean, different original OnePlus chargers and cables - nothing seems to work. Not sure if a software patch could fix this - anyone have any ideas why this may be happening?
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    #1
  2. James Wang
    BASEBAND DEVELOPMENT ENGINEER Staff Member Aug 11, 2020

    Best Answer
    James Wang , Aug 11, 2020 :
    Thanks for your feedback.
    From the pic you update, the battery temperature is 38.1℃ when charging. The temperature is too high to make 6A when charging.
    The condition of 70% in 30min is in lab environment and off-screen. If you want to test it, please in that condition,thanks.
     

    #2
  3. ishanpatel3
    Donut Aug 11, 2020

    ishanpatel3 , via OnePlus Nord , Aug 11, 2020 :
    Thank you for your reply. My phone is generally running at the temperature there does seem to be a heating issue as phone always feels warm - any advice on what I can do in regards to this?
     

    #3
  4. F1551408087879
    Cupcake Aug 11, 2020


    #4
  5. ishanpatel3
    Donut Aug 11, 2020


    #5
  6. Dileepan G S
    Cupcake Aug 12, 2020

    Dileepan G S , via OnePlus Nord , Aug 12, 2020 :
    Charging at high speed at high temperature will damage the battery. Yes agreed!
    So reducing the charging speed at higher battery temperature is acceptable and it is a good protection measure adopted. But actually the problem is it takes more than 2hours to get charged fully which is very longer than normal. This brings up the speculation whether that 70% charge in 30mins is just a marketing gimmick.
    A charging time of 60mins - 80mins for a full charge will do justice even if the advertised 70% in 30mins is not achieved.
    My OnePlus 3 charges faster than the Nord. I have to wait for two hours for this phone to get charged fully.
    Please fix this as soon as possible.

    Hope there is no problem with the cable supplied in the box. As I read in other thread that many are facing this problem as the cable supplied by oneplus is faulty/ old generation cables and it doesn't support 30T warp charging.

    Hope this issue will be solved quick.

    - Longtime OnePlus Fan[e]2764[/e]️
     
    Last edited: Aug 12, 2020

    #6
  7. James Wang
    BASEBAND DEVELOPMENT ENGINEER Staff Member Aug 12, 2020

    James Wang , Aug 12, 2020 :
    Dear customer,
    Thanks for your reply.
    If possible,can you answer the qustion: if the warp charge upload_2020-8-12_23-18-38.png when insert the usb or lighting symbol upload_2020-8-12_23-19-17.png show when charging? or just upload_2020-8-12_23-19-33.png normal charging symbol when using box charger?
     

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  8. Dileepan G S
    Cupcake Aug 12, 2020


    #8