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Nord2 Back-Glass shattered automatically via OnePlus Nord 2 Gray Sierra

  1. Pranavv999 , via OnePlus Nord 2 Gray Sierra , Sep 10, 2021 :
    Yesterday evening i noticed my nord2 back glass is broken.
    I wipe clean my phone along with my laptop on alternate days so yesterday morning i cleaned my phone and it was un-shattered and around at 5 P.M i put my phone for charging and after some time i got a call and then i noticed the Back-Glass was shattered.

    1. I never use phone without Back Cover.
    2. It didn't fell from someone.

    called OP care and they suggest me to go to nearby service centre and have it diagnosed. will visit on Monday or Tuesday as nearest one is 100kms away.
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    #1
  2. Newbie@one+
    Froyo Sep 16, 2021

    Newbie@one+ , via OnePlus Nord 2 , Sep 16, 2021 :
    Please update what's the status and solution. I am curious as hace bought my first one plus Nord about two weeks ago. Also facing some issues with calls going on mute automatically and screen staying on while on calls.
     

    #2
    S1628151191958 and Pranavv999 like this.

  3. #3
    Pranavv999 likes this.
  4. isachinpal
    Gingerbread Sep 16, 2021

    isachinpal , via OnePlus Community App , Sep 16, 2021 :
    I have solution 😁
     

    #4
    Newbie@one+ likes this.
  5. Pranavv999 , via OnePlus Nord 2 Gray Sierra , Oct 3, 2021 :
    So after diagnose at OP care they told me there are no battery issues....so i had to pay for replacement....but neither phone has dropped from me....so i think may be there is some manufacturing defect in that glass panel like internal stress which shattered the glass.....
     

    #5
    irajnish and N_Rakesh like this.
  6. Newbie@one+
    Froyo Oct 3, 2021

    Newbie@one+ , via OnePlus Nord 2 , Oct 3, 2021 :
    Awww that's sad. So how much did Replacement Cost ?
     

    #6
    Pranavv999 likes this.
  7. isachinpal
    Gingerbread Oct 4, 2021


    #7
    Pranavv999 likes this.

  8. #8
  9. Newbie@one+
    Froyo Oct 5, 2021

    Newbie@one+ , via OnePlus Nord 2 , Oct 5, 2021 :
    Oops that's not cheap but I guess it still is because the device is still in warranty otherwise it would have at least costed 2-3 times had it been OOW
     

    #9
  10. isachinpal
    Gingerbread Oct 5, 2021

    isachinpal , via OnePlus Nord 2 Blue Haze , Oct 5, 2021 :
    No , warranty doesn't works on broken products
     

    #10