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Not able to login in one plus care via OnePlus 8T

  1. B1603096619479
    Cupcake Mar 1, 2021

    B1603096619479 , via OnePlus 8T , Mar 1, 2021 :
    I have tried login in one plus care from my registered mobile no and mail id but it is giving error all the time and saying this is already in use . I have tried reinstalling the app too but same error again and again
     

    #1
  2. B_Wrath
    Nougat Mar 1, 2021

    B_Wrath , Mar 1, 2021 :
    Can you post a screenshot of the error?
     

    #2
  3. B1603096619479
    Cupcake Mar 2, 2021


    #3
  4. B1603096619479
    Cupcake Mar 2, 2021


    #4
  5. B1603096619479
    Cupcake Mar 2, 2021


    #5
  6. B_Wrath
    Nougat Mar 2, 2021


    #6
  7. McJader
    Lollipop Mar 2, 2021

    McJader , Mar 2, 2021 :
    Did you buy a used/2nd hand phone?
     

    #7
  8. Ghazala.Yasmeen
    OnePlus Bug Hunter Staff Member Mar 2, 2021

    Ghazala.Yasmeen , Mar 2, 2021 :
    We would like to check this further and have got in touch with you via personal conversation for more details.

    Regards,
    Ghazala
     

    #8
    McJader likes this.
  9. B1603096619479
    Cupcake Mar 3, 2021

    B1603096619479 , via OnePlus 8T , Mar 3, 2021 :
    Yes I have tried uninstalling and than again reinstalling the app but no solution post that too. Post receiving the otp it shows that this mobile no is already in use.
     

    #9
  10. Ghazala.Yasmeen
    OnePlus Bug Hunter Staff Member Mar 3, 2021

    Ghazala.Yasmeen , Mar 3, 2021 :
    Thank you for sharing the details, request you to reply to the personal conversation to get this resolved at the earliest.

    Regards,
    Ghazala
     

    #10
    McJader likes this.