Not able to Transfer data phone data to laptop

  1. Kishore.bl
    Cupcake Feb 6, 2017

    Kishore.bl , Feb 6, 2017 :
    Need a help, I'm using One Plus Two.

    After updating my OS, I'm not able to transfer my phone files to my laptop, it keeps on asking to install Run_Oneplus_USB_Drivers_Setup.exe tried in multiple systems. not sure if I need to enable anything in my phone.

    please Help me to resolve the issue.

  2. Shubham Pahwa
    Gingerbread Feb 6, 2017

    Shubham Pahwa , Feb 6, 2017 :
    When you connect data cable from your OnePlus 2 to PC, in phone a notification will appear named USB options click that and select connect as a MTP device. Now you will be able to Transfer data.

  3. viraaj11
    Community Veteran Feb 7, 2017

    viraaj11 , Feb 7, 2017 :
    Select file transfer, by default the action on connection to USB will be charge only.

    pa5t1s likes this.
  4. G_TR_Vidz_TiAd
    Cupcake Feb 8, 2017

  5. pankaj9711
    Cupcake Feb 9, 2017

  6. viraaj11
    Community Veteran Feb 9, 2017

    viraaj11 , Feb 9, 2017 :
    If none of the above work, then try changing your cable.
    Weird thing that happened with me was prior to 3.5.6 update it recognised just fine but after updating it couldn't recognise the device. After I bought a new cable everything was fine again.

    pa5t1s likes this.
  7. tiwariankit
    Gingerbread Feb 9, 2017

    tiwariankit , Feb 9, 2017 :
    These are the common reasons :-

    1. Your OS is not detecting OnePlus 2.
    2. USB cable must be damaged.
    3. Install Drivers
    4. Restart your Device
    5. Boot to Safe Mode and Try.

    By the way no additional drivers are required to mount the OnePlus storage to computer.

    Hence in this case try some other computer.

    If the same thing happens again..

    There is a high chance that the update was buggy.

    Since OnePlus forum is full of bugs problem,
    you are no exception.

    pa5t1s likes this.
  8. Kishore.bl
    Cupcake Feb 10, 2017

    Kishore.bl , Feb 10, 2017 :
    I think you are right, may be cable is damaged because none of the systems detecting my phone.

    could please help me from where I can buy original Cable for my one plus 2, what will be the price?

    Thanks in Advance

  9. tiwariankit
    Gingerbread Feb 10, 2017

    tiwariankit , Feb 10, 2017 :
    OnePlus accessories are always expensive.
    However original is original :-

    Note : OnePlus 2, OnePlus 3, OnePlus 3T all
    have same usb cable.

    Follow the below link for original OnePlus USB type C cable.


    If my suggestion really helped you please like. It will motivate me to provide better solutions.

    Kishore.bl likes this.
  10. Kishore.bl
    Cupcake Feb 10, 2017

    Kishore.bl , Feb 10, 2017 :
    I was looking both adopter and cable any suggestions please.

  11. david.eugeniu
    Gingerbread Feb 10, 2017

    david.eugeniu , Feb 10, 2017 :
    Enter settings and there search for "Select USB Configuration" and there select MTP (Media Transfer Protocol) that should solve the problem.

  12. tiwariankit
    Gingerbread Feb 10, 2017

    Kishore.bl likes this.
  13. tiwariankit
    Gingerbread Feb 10, 2017

    tiwariankit , Feb 10, 2017 :
    I always recommend you to buy original oneplus accessories since they are optimized for OnePlus in terms of Voltage, Ampere, Quality and Performance.

    Also it enhances the user experience.

    Kishore.bl likes this.
  14. charansetty
    Cupcake Feb 10, 2017

    charansetty , Feb 10, 2017 :
    I'm too not able to connect my one plus three. I have been using it for past 1 and half month. please let me know how to connect