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NOT RECEIVED OnePlus 7T NYC promotional event headphones for first 100 folks via OnePlus 5T

  1. Mandar91
    Cupcake Oct 18, 2019

    Mandar91 , via OnePlus 5T , Oct 18, 2019 :
    Hello OP7T team,

    I attended your NYC 2019 7T promotional event. I stood in line for 2 hours to be the first 100 customer to get free headphones. however, it has been a week and there has been no communication from the OP team as to how to redeem them. NO code or even an email stating how to redeem them.

    please let me know my next steps

    Best,
    M
     

    #1
    U1548498693021 likes this.
  2. Ruby G.
    NA Community Manager Staff Member Oct 18, 2019

    Stickied Post
    Ruby G. , Oct 18, 2019 :
    Hi guys, thanks so much for coming out to the Showfields pop-up. The codes were sent out yesterday actually, so please check your spam folder to see if it may have gone there :)
     

    #10
  3. Probowl2
    Donut Oct 18, 2019

    Probowl2 , Oct 18, 2019 :
    I didn't get a code either. Btw what phone service do you have? The one plus 7T phone is not compatible with Verizon. I picked one up at the 7T pop up store last Friday and still can’t get it to work with Verizon.
     

    #2
  4. U1548498693021
    Cupcake Oct 18, 2019

    U1548498693021 , Oct 18, 2019 :
    No any code still. Getting a piece of paper instead of the headphones was an unpleasant surprise. Not getting the code in week is total disappointment.

    7T works fine with T-Mobile
     

    #3
  5. Madnezz4Ever
    Jelly Bean Oct 18, 2019

    Madnezz4Ever , Oct 18, 2019 :
    Your next step is to call or email OnePlus as this is a user only forum.

    You're always better of on contacting a company rather then waiting on them to get in touch with you.
     

    #4
  6. Probowl2
    Donut Oct 18, 2019

    Probowl2 , Oct 18, 2019 :
    they are of no help at all. they told me to contact verizon and verizon is telling me the IMEI number cant be found
     

    #5
  7. Probowl2
    Donut Oct 18, 2019

    Probowl2 , Oct 18, 2019 :
    yeah and you were suppose to get a code in 3 to 5 business days..... which thats looking like its not going to happen
     

    #6
  8. SoniaB
    Nougat Senior Moderator Oct 18, 2019


    #7
    pablofg1978 likes this.
  9. Mandar91
    Cupcake Oct 18, 2019

    Mandar91 , via OnePlus 5T , Oct 18, 2019 :
    If your phone is not compatible, OnePlus 7T will give you full refund I guess within a month of use. And you have a very valid/ genuine case!
     

    #8
  10. U1548498693021
    Cupcake Oct 18, 2019


    #9
    Ruby G. likes this.
  11. diegogogo
    Donut Oct 18, 2019

    diegogogo , Oct 18, 2019 :
    Just ordered my complimentary bullets headphones via codes received in email. Super easy and thanks for the free shipping!
     

    #11
    Ruby G. likes this.
  12. Ruby G.
    NA Community Manager Staff Member Oct 18, 2019

    Ruby G. , Oct 18, 2019 :
    Hi @Probowl2, OnePlus devices work on the Verizon network (LTE). Could you try the IMEI process again today and PM me directly if it does not work?
     

    #12
    SoniaB likes this.
  13. Serbian Overlord
    KitKat Oct 18, 2019

    Serbian Overlord , Oct 18, 2019 :
    You stood in line for 2 hours for $20 headphones?
     

    #13
  14. Probowl2
    Donut Oct 18, 2019

    Probowl2 , Oct 18, 2019 :
    i tried again today and it doesnt work, i called level 2 support tech this morning and tried to activate on the website this afternoon and still doesnt work, can you please PM me? i dont really know how to navigate around this website. thanks.
     

    #14
  15. Probowl2
    Donut Oct 18, 2019

    Probowl2 , Oct 18, 2019 :
    it retails for $99, and you get it if you buy the phone so if you were going to get the phone anyway, its a nice little free gift. unfortunately for me i cant get my phone to work on VZ.
     

    #15
    Mandar91 likes this.
  16. Probowl2
    Donut Oct 18, 2019

    Probowl2 , Oct 18, 2019 :
    i spoke with a level 2 tech support this morning and have tried all week (i bought the phone via NYC popup last friday 10/11/19). still cant use the phone on VZ
     

    #16
  17. Mandar91
    Cupcake Oct 20, 2019


    #17