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Not receiving OTP via OnePlus Nord CE

  1. Abinaya29
    Donut Aug 11, 2021

    Abinaya29 , via OnePlus Nord CE , Aug 11, 2021 :
    Hello Team,

    I'm not receiving OTP to verify my bank details,it always gets timeout. I have been trying to for last 3days.
    Other application related OTP I'm receiving.
    It's my new phone.. should I go for replacement or what should I do?
    Please help
     

    #1
  2. Caomhin
    9 Series Expert, Participator of the Year Community Expert Aug 11, 2021

    Caomhin , via OnePlus 9 Pro , Aug 11, 2021 :
    Try it in Safe mode and see if it can help.

    Press the power button to bring up the power menu, now long press Power Off option you will get the option to boot into safe mode. Select OK

    Once tried, just restart the phone to get back into normal mode.
     

    #2
    Tokolozi and Abinaya29 like this.
  3. McJader
    The Lab Reviewer - OnePlus 9RT 5G Writers' Club Aug 11, 2021

    McJader , Aug 11, 2021 :
    Most likely a problem with your bank's platform then, since you are receiving all other OTPs and messages perfectly fine.
     

    #3
    Tokolozi, Abinaya29 and Caomhin like this.
  4. Abinaya29
    Donut Aug 11, 2021


    #4
    Caomhin likes this.
  5. F_Prasanna_Sugavanam_Wia
    Cupcake Dec 1, 2021

    F_Prasanna_Sugavanam_Wia , Dec 1, 2021 :
    Who was your network provider, Airtel? What did they do?
    I am also having the same problem.
     

    #5
  6. Abinaya29
    Donut Dec 1, 2021

    Abinaya29 , via OnePlus Nord CE , Dec 1, 2021 :
    Yes, Airtel network and vodafone network . I had issue with both.. Then found out for both network we have seprate top up needs to be done to send and receive sms.
    Once proper top up was done . Issue was resolved
     

    #6