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Notice about OnePlus Nord’s reboot and data loss issue

  1. Joe C.
    Member of digital team Staff Member Sep 25, 2020

    Joe C. , Sep 25, 2020 :
    Hello friends,

    Over the past few days, we’ve received a limited number of reports from OnePlus Nord users facing reboots and subsequent data loss. We've been working tirelessly to find the root cause of this issue and to fix it.

    Here’s the latest.

    Particular software issues may cause OnePlus Nord to run into crash loops - this issue does not directly lead to data loss. However, Android includes a feature called "Rescue Party" which tries to recover the device from those crash loops. When unsuccessful, Rescue Party then reboots the device into recovery mode, which provides options to the user to perform a factory reset. If a user accidentally selects the “Wipe data” option when in recovery mode, user data will be deleted.

    We are working on a software update to fix the issue causing the aforementioned crash loops – stay tuned for more updates. In the meantime, if Rescue Party is accidentally triggered, you can long press “Power Key + Volume Up Key” for 10 seconds to force shutdown and exit recovery mode without any data loss.
     

    #1

  2. #2
    CHAVDAYASH, PanPreza and otto2 like this.
  3. zayn_ys
    Ice Cream Sandwich Sep 25, 2020


    #3
  4. pablofg1978
    Nougat Head Moderator Sep 25, 2020

    pablofg1978 , Sep 25, 2020 :
    Thanks for the heads up
     

    #4
  5. Hariba
    Eclair Sep 25, 2020


    #5
    D.Sai Suhail Baba likes this.

  6. #6
  7. Arjun Sedani
    Cupcake Sep 25, 2020

    Arjun Sedani , Sep 25, 2020 :
    Yes I do see one plus battery started draining faster compared to previous version updates. camera also somewhere I feel ambiance is reduced drastically and under saturated images are coming as out put.
     

    #8
  8. Sa_hill.Pataskar
    Cupcake Sep 25, 2020


    #9
    S1601025346014 likes this.
  9. DanishIrfan
    Donut Sep 25, 2020

    DanishIrfan , Sep 25, 2020 :
    Please switch the Google Dialer to OnePlus Dialer in next update. The only limitation nord has which it's competition fixes is dialer issues for call recording. Please give OnePlus Dialer for Nord in next update.
     

    #10
  10. DEADLYEXILIR
    Gingerbread Sep 25, 2020

    DEADLYEXILIR , Sep 25, 2020 :
    N what about the Google showing offline issue!?
     

    #11
  11. O1597548429920
    Cupcake Sep 25, 2020


    #12
  12. akash__v
    Cupcake Sep 25, 2020

    akash__v , via OnePlus Nord , Sep 25, 2020 :
    Hi there ! I just bought the Nord 2weeks back and I'm facing heating issues even on normal usage and today while using the Nord it automatically got rebooted. I was scared but luckily there was no damage to my data.
    This is my First Oneplus device and I am not at all happy with the issues happening !!
    I request you to please attend these issues and Due the needful ASAP !!
     

    #13

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    G_SHREY_porwal_YITR likes this.
  14. Bhupinder308
    Donut Sep 25, 2020


    #15
  15. karthik_naayak
    Froyo Sep 25, 2020

    karthik_naayak , via OnePlus Nord , Sep 25, 2020 :
    For this issue already solution given in Google community.
    You need to clear cache of google play service and google app and reboot the device.
     

    #16

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  17. DEADLYEXILIR
    Gingerbread Sep 25, 2020

    DEADLYEXILIR , via OnePlus Nord , Sep 25, 2020 :
    Already done, infact I have factory reset my phone then too I'm facing the issue
     

    #18
  18. DEADLYEXILIR
    Gingerbread Sep 25, 2020


    #19
    Jit@48200 likes this.
  19. ankur_ami
    Cupcake Sep 25, 2020


    #20