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Notice about OnePlus Nord’s reboot and data loss issue

  1. utkarshat , via OnePlus Community App , Nov 9, 2020 :
    Hello I am facing this issue for Nord. Red dot is circled by two white dots spinning. Not able to come out of this loop.even after power button and volume up it turns off but with power button when turned on the screen with red dot and two spinning dots starts again what do I do
     


  2. X1598113359319
    Cupcake Nov 16, 2020

    X1598113359319 , via OnePlus Nord , Nov 16, 2020 :
    Hi,
    I purchased One plus Nord just a couple of weeks ago. I have also upgraded it to the latest OS ver available Oxygen OS 10.5.9.AC01DA.
    I find that the Gyro and Accelerometer sensors are not working on my phone.
    What can be the issue?
    Can someone suggest a solution to this problem?
     

  3. diablo0090
    Ice Cream Sandwich Nov 16, 2020

    diablo0090 , via OnePlus Nord Gray Onyx , Nov 16, 2020 :
    Can you please get the OnePlus care app and perform the diagnostic on the sensors ?
     

  4. F1599205882544
    Ice Cream Sandwich Nov 16, 2020

    F1599205882544 , Nov 16, 2020 :
    Hi,
    first pse download a sensor test from the PlayStore to confirm (or not) and if necessary, as you're not monitored here by OnePlus staff, pse report here :
    https://forums.oneplus.com/feedback/
     

  5. S1604944991323
    Cupcake Nov 16, 2020


  6. pleasepleaseme
    Cupcake Nov 17, 2020

    pleasepleaseme , Nov 17, 2020 :
     

  7. pleasepleaseme
    Cupcake Nov 17, 2020

    pleasepleaseme , Nov 17, 2020 :
    Hello
    It is now nearly 2 months you have been working on this, are you any nearer a solution? My phone has now crashed 4 times, each time with loss of data. This is my 3rd One Plus, so big fan, but this issues is causing serious problem.
    Please can you advise. Thanks
     

  8. F1599205882544
    Ice Cream Sandwich Nov 17, 2020

    F1599205882544 , via OnePlus Nord , Nov 17, 2020 :
    Hi
    You are not talking to OnePlus staff and this area is not monitored by OnePlus Team, so please report your troubles here :
    https://forums.oneplus.com/feedback/
    Or here :
    OnePlus global support (call, email, chat) :
    https://www.oneplus.com/global/support/contact
    All countries selectable.
     

  9. Y1601307949820
    Cupcake Nov 22, 2020 at 8:54 PM