124
Notice about OnePlus Nord’s reboot and data loss issue

  1. Kyral79
    Cupcake Aug 22, 2021

    Kyral79 , Aug 22, 2021 :
    Hi I've bought a OP Nord CE 5G about a month ago for my father's birthday and the device, regardless the updates, keeps factory resetting randomly after some boot.
    We've tried several tests, avoiding to install apps and whatever but nothing changed: my father shut the device down then when he turns it on again randomly he faces a factory reset (he's not aware at all about recovery modes and button combinations).
    Has anyone found a final fix for this issue or has anyone something to suggest in order to fix it before sending it back?
    Thank you very much
     

  2. Swejuggalo
    OnePlus 9 Series Expert Community Expert Aug 22, 2021

    Swejuggalo , via OnePlus 9 Pro Stellar Black , Aug 22, 2021 :
    I have a CE too and currently testing it and report bugs. Many tests and reboots. Never happens for me.
    Never did on 7 Pro, 8 Pro and 9 Pro either.
     

  3. Kyral79
    Cupcake Aug 23, 2021

    Kyral79 , Aug 23, 2021 :
    Yes I hear you...I have a OP 6T which have been working like a charm since the beginning, but unfortunately my father's nord CE is failing a lot without any specific reason. It could be a faulty device, it happens, but this issue seems to be more a software issue than a hardware issue...
     

  4. Swejuggalo
    OnePlus 9 Series Expert Community Expert Aug 23, 2021

    Swejuggalo , via OnePlus 9 Pro Stellar Black , Aug 23, 2021 :
    Whatever it is it's rather random. Some never have it. Some got it several times.