Notice about OnePlus Nord’s reboot and data loss issue

  1. Saurabh_002
    Gingerbread Sep 26, 2020

    Saurabh_002 , via OnePlus Nord , Sep 26, 2020 :
    Most of the system apps such as assistant,google lens or camera etc. not working. So we need to clear data or stop forcely that apps.Please fix this issues.

  2. diablo0090
    Ice Cream Sandwich Sep 26, 2020

  3. Kunalgpatel , via OnePlus Nord Blue Marble , Sep 26, 2020 :
    Did you off the charging optimization
    And after you off that feature it takes normally 8 hrs gap and then warp chargers as usual to other op phones
    Try this bud!!!

  4. maxlan
    Cupcake Sep 26, 2020

  5. ayrus03 , via OnePlus Nord Blue Marble , Sep 26, 2020 :
    True, Just now I faced this issue but luckily I didnt loss my data. Kindly the oneplus team need to give a update for this issue.

    akash__v likes this.
  6. Saurabh_002
    Gingerbread Sep 26, 2020

  7. Arjun Sedani
    Cupcake Sep 26, 2020

    Arjun Sedani , Sep 26, 2020 :
    That's because of Instagram bugs and story was lagging now that's seems to be fixed in recent updates

    ankur_ami likes this.
    Cupcake Sep 26, 2020

    GANESHBOLMAL , via OnePlus Nord , Sep 26, 2020 :
    Hello OnePlus!!! I'm not facing reboot n data loss but most of apps are automatically getting refreshed or restarted and keyboard enter key gets clicked automatically when searching anything in any app !!!!

    abelmathew1903 likes this.
  9. E1545993628992
    Cupcake Sep 26, 2020

    E1545993628992 , via OnePlus 6 , Sep 26, 2020 :
    Hi Team,

    I'm using one plus 6 last 2 years, Nice smartphone, i didn't face any big issues with my device.
    But i recommended oneplus nord for my wife and she collected device on last month. Unfortunately today the device automatically factory reset from her pocket. and losses all of her data. This is very very bad. Nobody expecting this software issue from one plus team. I hope the team will resolve this soon
    And also expecting a clear explanation or solution for this. Is this repeat agian?

    zahidulamintusha likes this.
  10. AdasioPL
    Cupcake Sep 26, 2020

    AdasioPL , Sep 26, 2020 :

    I Had the same problem my Phone was stuck at decryption screen and after using combination of volume up + power for 10 seconds it turned off. After plugin charger and powering On the phone i have normal screen with pin to enter after booting up but my pin doesn't work and i am sure it is correct pin as i used it all the time since i have Nord. Why my phone doesnt accept my pin?

  11. Fuklovercat
    Cupcake Sep 27, 2020

    Fuklovercat , Sep 27, 2020 :
    If you google you would know the accidental factory reset started since OnePlus 3 so it's unlikely they will fix the problem soon. Happened a few times to my phone too. Well I am buying a new phone and it won't be OnePlus.

  12. G_Rahul_Rathod_xEPY , via OnePlus Nord , Sep 27, 2020 :
    Faced the same issue for three times within one month of purchased.

  13. Pandabee
    Froyo Sep 27, 2020

    Pandabee , Sep 27, 2020 :
    I also experience the random reboot/crash issue. Oxygen OS 10.5.7

    It happened 3 times so far:
    while unlocking the screen
    while installing multiple apps from the playstore
    while simply browsing in chrome

    The first time it booted into qualcomm crashd ump mode.

  14. Last edited: Oct 12, 2020

  15. Lithin_Joseph
    Gingerbread Sep 27, 2020

    Lithin_Joseph , via OnePlus Nord , Sep 27, 2020 :
    Battery & Camera performance are too bad.
    Battery drains fast as I have nothing else to do other than fiddling with this phone all the time..I only get 5 hours with screen on time and as of now am charging for 2 times a day.

  16. O1595707785708
    Cupcake Sep 28, 2020

    O1595707785708 , via OnePlus Nord , Sep 28, 2020 :
    Bootloop happened twice to me. First time it gave some sort of crash log and then to recovery, which was in Chinese! Very frustrating. Second time i used your work around.
    Also, after an OS upgrade, i have to use the official charger first to charge it. I have tried twice to use a different charger, did not work. When using official charger, it charges with about 5800mA, according to AccuBattery app. When using different charger, normally i get about a 1000mA. When charging after an OS upgrade, i get -300mA. Very strange

  17. dpenov
    Ice Cream Sandwich Sep 28, 2020

    dpenov , Sep 28, 2020 :
    Cannot comment the crash since never got it. But for the charger this is normal. USB is typically 5V and only the amperage changes. Some chargers are 1A, some 2.1 and the ones that provide any type of fast charging are more. I think Nord's charger is 6A, so you are getting good amperage from it since there is always some loss during ac to dc conversion.

    Bobbie63 likes this.
  18. O1595707785708
    Cupcake Sep 28, 2020

    O1595707785708 , via OnePlus Nord , Sep 28, 2020 :
    I know how that works, but why do i first have to use the official charger after an OS update, before i can use a different charger?

  19. dpenov
    Ice Cream Sandwich Sep 28, 2020

    dpenov , Sep 28, 2020 :
    Don't know. Maybe the planets are not lined in the correct order ;)

    Bobbie63 likes this.
  20. O1595707785708
    Cupcake Sep 28, 2020

    O1595707785708 , via OnePlus Nord , Sep 28, 2020 :
    I Just have never seen it before with any phone and it is a pain in the butt when you are at work. Next time, i will first summon the mobile gods before i do an update.[e]263a[/e]️