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Notice about User Festival RP Raffles

  1. dsmonteiro
    Community Consultant Staff Member Dec 14, 2020

    dsmonteiro , Dec 14, 2020 :
    Hi everyone,

    This morning, we had multiple reports of users receiving several personal messages related to the OnePlus User Festival RP raffles. We immediately contacted the platform team to understand what was happening and halted the Raffle system to avoid users' inboxes to be spammed.

    We are currently facing a bug with the Raffles' winner notification system. This led to around 5000 personal messages being sent to users, before the winners were defined. We are now conducting a follow-up investigation to understand the root-cause of this issue, so that we can fix it for upcoming raffles.

    Meanwhile, we already announced the winners for all the RP raffles. You can find the winner list here.

    Still, some people that didn't win also received one or more personal messages wrongfully saying they were winners. To make it up to them, we'll honor those messages, and we'll reward you with the RP amount mentioned in the notifications you received. Please note that you'll still only receive a maximum of one prize per raffle, e.g. if you received three personal messages about the 100 RP raffles, you will get 100 RP.

    If you have any questions about this, please leave them in the comments below. We'll make sure to keep you informed.
     

    #1
  2. Leo X.
    Community Team Staff Member Dec 14, 2020

    Stickied Post
    Leo X. , Dec 14, 2020 :
    Sorry for being the "most hated staff of 2020" today, it was an automated message, which is not me personally spamming you guys. Thanks @Zach X. & @Loren Z. for saving my job.
    The RP will be sent on 15th of December, 2020
     

    #12
  3. Navdeep_Malik
    Jelly Bean Dec 15, 2020

    Stickied Post
    Navdeep_Malik , Dec 15, 2020 :
    no body received any RP from yesterdays winning yet. It was supposed to be arriving on 15 DECEMBER which isnt over yet.. No body said we will get RP on the morning of 15
     

  4. Leo X.
    Community Team Staff Member Dec 15, 2020

    Stickied Post
    Leo X. , Dec 15, 2020 :
    Sorry bro, It takes some time to issue that large amount of RP, please be patient to check it tomorrow.
     

  5. Yash Pratap Singh.
    Jelly Bean Dec 14, 2020


    #2
  6. Prashant.Tyagi
    Gingerbread Dec 14, 2020

    Prashant.Tyagi , via OnePlus Nord , Dec 14, 2020 :
    Thats not fair.... you gave me high hopes that i win a total of 3100RP . THATS CHEATING.. I was thinking of buying OnePlus Z Buds. I hate you OnePlus for mentally harrassing me.😂😂
     
    Last edited: Dec 14, 2020

    #4
  7. dsmonteiro
    Community Consultant Staff Member Dec 14, 2020

    dsmonteiro , Dec 14, 2020 :
    Hi there,

    Do you mind sharing what do you mean by that?
     

    #5
  8. rinkimekari
    Gingerbread Dec 14, 2020


    #6
  9. ParamK.
    Marshmallow Moderator Dec 14, 2020

    ParamK. , Dec 14, 2020 :
    Thanks for the clarification @dsmonteiro. Great to see you honouring all the PMs.
    That's low, some probably thought they won atleast a few k.
     

    #7
    pkg3107, MosheG1, cdnfarmer and 10 others like this.
  10. Antonio_Luis
    Ice Cream Sandwich Dec 14, 2020


    #8

  11. #8
  12. camohan
    Nougat Moderator Dec 14, 2020

    camohan , Dec 14, 2020 :
    Thanks, @dsmonteiro for the much-needed clarification.

    I did not even get selected by the bug for the wrong message. What a stroke of luck.
     

    #9
  13. Larskon
    Honeycomb Dec 14, 2020


    #10
  14. hojsimpson952
    Ice Cream Sandwich Dec 14, 2020


    #11
  15. PritishPriyam
    Honeycomb Dec 14, 2020

    PritishPriyam , Dec 14, 2020 :
    Now that was something I was really wondering about cause I got a personal message from @Leo X. and when I saw the list of the winners my name wasn't there.

    BTW, Really nice from your end to give RP to people who are not the actual winners.
     
    Last edited: Dec 14, 2020

    #13
  16. dsmonteiro
    Community Consultant Staff Member Dec 14, 2020

    dsmonteiro , Dec 14, 2020 :
    Hi there,
    I'm sorry you feel that way, but as you can see in the official Raffles page, you only officially won one single raffle of 300RP:
    https://forums.oneplus.com/raffles/
    Any additional raffles weren't a prize you won, yet, we're still giving them away.

    Furthermore, as per the Raffle rules, you can only win one prize per Raffle.
     

    #14
    MRTLima, fishua, Bouncer71 and 15 others like this.
  17. sumitMZ007
    Ice Cream Sandwich Dec 14, 2020

    sumitMZ007 , via OnePlus 6 , Dec 14, 2020 :
    So for 3 personal message raffles of 100 RPs gives 100 RPs then if entries were 10 and 9 personal message came so 9/3= 3 set gives 300 RPs??🤔
     

    #15
    Aditya Javadekar likes this.
  18. Bhaveee
    Honeycomb Dec 14, 2020


    #16
    MRTLima, Patelarsad, fishua and 9 others like this.
  19. An.I.Am
    Jelly Bean Moderator Dec 14, 2020

    An.I.Am , Dec 14, 2020 :
    Few! I thought the universe was going mad, I never win so it seemed a bit strange.

    Appreciate the honesty, even Google had problems today so it's all good :D
     

    #17
  20. Optimus_Prime_07
    Ice Cream Sandwich Dec 14, 2020

    Optimus_Prime_07 , via OnePlus 3 , Dec 14, 2020 :
    Thanks for the clarification and as you have promised about the Raffles points hoping to be added Soon 😎.

    I got DM for 100 RP, 200RP and more so i will get each varient RP right ?
     

    #18
  21. Prashant.Tyagi
    Gingerbread Dec 14, 2020

    Prashant.Tyagi , via OnePlus Nord , Dec 14, 2020 :
    But i received messages that i also won 200 & 100 RP raffles too.
     

    #19
  22. dsmonteiro
    Community Consultant Staff Member Dec 14, 2020

    dsmonteiro , Dec 14, 2020 :
    As I mentioned above, users will still receive the RP correspondent to the raffle they were notified for.
     

    #20
    MRTLima, fishua, Bouncer71 and 5 others like this.