Notice regarding the OnePlus 5 & 5T update delay

  1. Gary C.
    OxygenOS Product Lead Staff Member Sep 18, 2020

    Gary C. , Sep 18, 2020 :
    Hi everyone,

    I know you are all expecting a new update for the OnePlus 5 and 5T. We deeply apologize for this build's delay, which has been processed at the highest priority by the product team.

    When we tested this version internally, we found a serious bug related to the communication module. The team evaluates this issue can seriously affect the user experience. Moreover, this issue required a lot back and forth with communication carrier to solve the problems collaboratively, considerably delaying the release. In turn, this made it impossible to release the next stable OnePlus 5 and 5T version on time.

    Meanwhile, we continued listening to your feedback, and we completely understand how bad the taste of waiting is. However, due to the fact that the progress has not been clear and we didn't have an exact date to provide, we failed to communicate with users in a timely manner. We now realized this was really a mistake and had internal review for it.

    We will continue to do our best to solve the bug ASAP and also share the progress with you once we have an update on the release plan.

    Relying on the power of the community, OxygenOS gradually grows better and stronger. We will bear this in mind and keep communicate with you more openly in the future. Thank you for your understanding and support.

    Never Settle.

  2. vivekmodha
    Eclair Sep 18, 2020

  3. Sachink4980
    Eclair Sep 18, 2020

    Last edited: Sep 25, 2020

  4. camohan
    Assistant Head Moderator Assistant Head Moderator Sep 18, 2020

    camohan , Sep 18, 2020 :
    Clear and transparent communication is extremely important. Thank you for coming out and updating the community member's about this.

  5. keithnyc
    Moderator Moderator Sep 18, 2020

  6. AxXy100
    Donut Sep 18, 2020

  7. sta1ker5
    Cupcake Sep 18, 2020

  8. Pierre02
    Honeycomb Sep 18, 2020

    Pierre02 , Sep 18, 2020 :
    Thank you for releasing an official statement. Hoping to receive the update soon

  9. shole
    Gingerbread Sep 18, 2020

    shole , via OnePlus 5T , Sep 18, 2020 :
    Bugs on oos 10 or oos 11??

    I don't what more change they made if it's oos10 I don't see much problem with this oos 10 asb9f now
    Last edited by a moderator: Sep 20, 2020

  10. AlienEye
    The Lab Reviewer - OnePlus 10 Pro 5G Sep 18, 2020

    AlienEye , Sep 18, 2020 :
    OnePlus 5 series users can rest a bit now. But hope they will be on more stable version sooner.

  11. M1514074114533
    Eclair Sep 18, 2020

    M1514074114533 , Sep 18, 2020 :
    I really like how OnePlus operates, unlike well-known brands, it acts more transparently, it pleases me a lot and makes me like the brand even more. this gives me the certainty that the support is competent and respects the user. I hope that they solve the audio bug of the internal recording, as it is very important to me that there is a channel on YouTube.

  12. pablofg1978
    Head Moderator Head Moderator Sep 18, 2020

  13. HarshKK14
    Jelly Bean Sep 18, 2020

    HarshKK14 , Sep 18, 2020 :
    The official update period of 3yrs is over. Then what update is Gary talking about?

  14. Carlosvcsd
    Cupcake Sep 18, 2020

  15. Omar5T
    Honeycomb Sep 18, 2020

    Omar5T , via OnePlus 5T , Sep 18, 2020 :
    I think this apology is way too late to change most of the 5T members, who felt like bashing their heads with the 5T devices....For me, I will not settle with OnePlus anymore. OnePlus, you have pushed us off big time.

  16. lukasz_
    Eclair Sep 18, 2020

    lukasz_ , Sep 18, 2020 :
    Update with working EIS. In May 2020 OnePlus has released one Android 10 update without EIS (with the assurance in the description that the update with EIS for camera will be soon). Additionally, users have complained about multiple bugs with this update. There has also been no security update for a long time.

  17. gopalan.md19
    Gingerbread Sep 18, 2020

    gopalan.md19 , via OnePlus 5T , Sep 18, 2020 :
    You do know that the apology is too late. It's like trying to revive a dead man! No use. Kindly be on your word. I am anyways moving out of OnePlus. OnePlus WAS a great brand. But now sadly it's just a lying company.

  18. HarshKK14
    Jelly Bean Sep 18, 2020

    HarshKK14 , Sep 18, 2020 :
    Oh yeah, I do remember that EIS part. I just forgot that. Waiting since May😵. That's a way too long delay from OnePlus.

    MevalMvM, Pinky02, Kartik.101 and 9 others like this.
  19. Swejuggalo
    OnePlus 9 Series Expert Community Expert Sep 18, 2020

    Swejuggalo , via OnePlus 8 Pro Ultramarine Blue , Sep 18, 2020 :
    Wasn't the 10 rollout more or less stopped? This would would probably mean they try to finish it with an proper update. So here 3 years or more does not matter. Can't end with a canceled update. So I only see continued updates a good sign. But this would probably be the last one.

    zer0se7en and X1570119154769 like this.
  20. FusionBomb3r
    Honeycomb Sep 18, 2020

    FusionBomb3r , Sep 18, 2020 :
    Hi Gary. Bite me. Your priority is fixed on putting the OnePlus e-commerce store in the community app, releasing t-shirts, water bottles and swiss knives.
    So you are saying that your team is unable to fix a 'serious' bug since 6 months. Well, you should fire such a team. Yeah seriously, and hire some of them xda developers who single handedly look after custom ROMs and release monthly updates including timely security patches. You see, there is a certain limit to a time period which gets categorized as a delay or late. But this is beyond madness. Its been months over months to release a hotfix, from OnePlus, a company who highlights about its community and how customer satisfaction-centric it is in their every keynote. Like there's a limit to hypocrisy man.
    Now, this here is the exact reason for my frustration. You delay, you acknowledge the delay and yet still there's no ETA from your end.
    I am clearly telling you one thing here. I seriously like OnePlus. But with this recent experience, I am never buying a OnePlus, ever. I am gonna influence as many people as I can to not buy a Oneplus, let me be very clear.
    Yeah sure.
    Last edited: Sep 21, 2020