Notice regarding the OnePlus 5 & 5T update delay

  1. Pari.Shekhar
    Cupcake Sep 18, 2020

  2. E1595613990765
    Cupcake Sep 18, 2020

  3. dsmonteiro
    Community Consultant Staff Member Sep 18, 2020

    dsmonteiro , Sep 18, 2020 :
    As I replied via PM, what you're referring to is not post from support, but a post from a moderator, which is a user like you.

    What @pablofg1978 said is indeed true, the OnePlus 5T is reaching the end of the promised three years of official support. Still, the phone will get updates until that day comes.

    pablofg1978 likes this.
  4. GuitarBart
    Jelly Bean Sep 18, 2020

    GuitarBart , Sep 18, 2020 :
    Saw that the android 10 rollout brought some bugs for many 5 users so I haven't upgraded yet. I'll await the feedback when a new version is released.

    Good to update everyone on the status. Makes the process more understandable

    lukasz_ likes this.
  5. darryl.antonio
    Eclair Sep 18, 2020

    darryl.antonio , via OnePlus 6 , Sep 18, 2020 :
    I wonder if this will also happen to Oneplus 6 series users when the time comes for the final OS upgrade (Android 11). Most likely, yes? #NeverSettleToOneplus

  6. Swejuggalo
    OnePlus 9 Series Expert Community Expert Sep 18, 2020

    Swejuggalo , via OnePlus 8 Pro Ultramarine Blue , Sep 18, 2020 :
    When the final update arrives they mention it clearly in relese post followed by some post with discussions and recommendations of custom roms that you could use to prolong the life of your device.
    Until then expect new updates.
    An example from 3/3T.


  7. SilverSkulls
    Donut Sep 18, 2020

    SilverSkulls , Sep 18, 2020 :
    This reply should have come ages ago. I am very disappointed in how unresponsive OnePlus has been to it's many many users. I feel as if my promised years of support did not properly represent the updates received as they were so few and far between. Support time should be extended to make up for the quite pathetic wait times and lack of communication.

    I strongly believe an OS11 release should be pushed to these more than capable devices.

  8. venioni
    Gingerbread Sep 18, 2020

  9. b u n n y
    Eclair Sep 18, 2020

  10. jontalk
    Ice Cream Sandwich Sep 18, 2020

    jontalk , Sep 18, 2020 :
    Gary...it's appreciated OnePlus is finally making a statement. If the intention was to mitigate loyalty and morale, you'll note an extremely high level of dissatisfaction among the posts in this thread. That said, stating "We will continue to do our best to solve the bug ASAP..." FOUR months after the 10.0.0 release obviously does NOT sit well. I highly suggest the priority for this release is escalated. OnePlus has lost countless customers already; further delays won't help. I look forward to seeing a bug free release soon!

  11. a_m28
    Ice Cream Sandwich Sep 18, 2020

    a_m28 , via OnePlus Nord , Sep 18, 2020 :
    When can we expect android 11 for OnePlus nord ?

  12. alankasmahesh
    Cupcake Sep 18, 2020

    Arpit@29 likes this.
  13. Some_Random_Username
    Community Bug Hunter Sep 18, 2020

    Some_Random_Username , Sep 18, 2020 :
    Just a FYI that the "next week" post about promoting custom ROMs for 3-series never happened, this company is just unreleased promise after unreleased promise.
    It has however to be noted that they can be found easily by searching, an example for 5-series is https://forum.xda-developers.com/oneplus-5/oneplus-5--5t-cross-device-development (five A10 and one A11)

  14. JavychuS
    Eclair Sep 18, 2020

    JavychuS , Sep 18, 2020 :
    @Gary C. If they say this 3 months ago, I believe it, but with the time that it takes to have it solved, they write a line of code a day?

    Igiboy1970 likes this.
  15. Hj2396
    Eclair Sep 18, 2020

  16. joncharmed93
    Gingerbread Sep 18, 2020

    joncharmed93 , via OnePlus 5 , Sep 18, 2020 :
    Not excuse for waiting this long to communicate. And now you've basically confirmed that the next update probably won't be for a while. That's sad honestly, and very frustrating.

    Igiboy1970 likes this.
  17. joncharmed93
    Gingerbread Sep 18, 2020

    joncharmed93 , via OnePlus 5 , Sep 18, 2020 :
    Yup, like Android 11. If 10 is so buggy then skip it and move straight to 11 as the very last update.

  18. ashil17
    Gingerbread Sep 18, 2020

    ashil17 , Sep 18, 2020 :
    What are you trying to imply?
    They gimped the cam and told us to wait for the next update.Its been 4 months and even they don't know when the update would be out.😂😂
    Trash company ,I would rather get pixel 4a or other budget devices.

    The only fix is now to give oos 11

  19. Vaibhavmalik
    Eclair Sep 18, 2020

    Igiboy1970 likes this.