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Notification help

  1. T1546085935451
    Cupcake Dec 29, 2018

    T1546085935451 , Dec 29, 2018 :
    Hi guys so I got my OnePlus 6t yesterday and loving it. I went into buy either the pixle 3 or the galaxy s9. however after comparing them I thought the OnePlus is the better phone.

    Anyway I have noticed when my phone is locked and I get a message or notification my phone won't light up and view the message, I have to touch the phone or press the lock button to view it. is there a way I can change this l?

    Thanks guys.
     

    #1
  2. YRJ
    Lollipop Dec 29, 2018

    YRJ , Dec 29, 2018 :
    Hi there,
    congratulations on your new phone I hope you enjoy it on the long run!
    Yes, this is not an issue and you can change it. just go to settings ---->custom restrictions and uncheck, the first 2 options (don't turn on screen and don't wake for notifications)
    regards
     

    #2
  3. T1546085935451
    Cupcake Dec 29, 2018

    T1546085935451 , Dec 29, 2018 :
    Hi thanks for the help. I have checked this setting and still no luck, I have left the box unchecked and sent myself a message off my fieance's phone. still doesn't show up on my phone when it is on the side on lock.

    anything else you have in mind that I may have to do ? I have searched the settings but I am unable to find anything.

    it isn't a deal breaker it would just make my experience a little nicer.


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    #3
  4. YRJ
    Lollipop Dec 29, 2018

    YRJ , Dec 29, 2018 :
    is your battery saver on?
    if yes, turn it off and try again.
     

    #4
  5. T1546085935451
    Cupcake Dec 29, 2018

    T1546085935451 , Dec 29, 2018 :
    nope, haven't got battery saver on. it will be fine I'm sure I will sort it out eventually. either that or I'm doing something really silly and haven't noticed.
     

    #5
  6. YRJ
    Lollipop Dec 29, 2018

    YRJ , Dec 29, 2018 :
    also, can you double check this as well?
    make sure on lock screen, is set to hide sensitive information or show notifications.

    1546091450230.jpg
     

    #6
  7. T1546085935451
    Cupcake Dec 29, 2018

    T1546085935451 , Dec 29, 2018 :
    I have checked this also and still no luck.

    just to be clear when I get a notification or message it does show up on my lock screen. But I have to Touch the screen to view it.

    my fiance has an iPhone for example and when I message her when the phone is locked it will light up automatically showing the notification so she doesn't have to touch the screen or press the lock button.

    is this what we are on about? so what I'd like is so when my phone is on the side and I get a notification it will automatically light up without me touching it to show me the notification?

    sorry for being a pain
     

    #7
  8. YRJ
    Lollipop Dec 29, 2018

    YRJ , Dec 29, 2018 :
    you aren't a pain the sole purpose of the forum is problem solving. so feel free to put forward your queries, just avoid duplication of threads though.
    I understand your concern,
    you want to be notified by a display wake up whenever you recieve one. and that is possible since the above mentioned steps have failed, may you try going to settings----> display---->ambient display---> new notification and switch it to on.
    I am sure this will help.
    regards [e]1f60a[/e]
     

    #8
  9. T1546085935451
    Cupcake Dec 29, 2018

    T1546085935451 , Dec 29, 2018 :
    your an absolute life saver. thanks so much it works.

    again thank you for the help and your patients.

    I'd still love this phone even if I couldn't get this to work. top props to you sir!
     

    #9
    YRJ likes this.
  10. YRJ
    Lollipop Dec 29, 2018

    YRJ , Dec 29, 2018 :
    Oh! Come on, that was nothing :D
    I'm glad I could help and solve your issue.
    I'm flattered. Should you have any issue in the future feel free to get it sorted out here. Use the search function before posting, as the issue you are facing might have already been discussed here.
    Also, I appreciate you are formal and respectful but you can be casual here if you wish!
    BR,
    Yash
     

    #10
    T1546085935451 likes this.