Offered Replacement device for a faulty OP7

  1. jayant13
    Cupcake Dec 8, 2021

    jayant13 , Dec 8, 2021 :
    I sent in my Oneplus 7 for repair and since it was a non-Canadian variant, i was offered a replacement Oneplus 9 pro for the cost of motherboard repair.

    My question is that is the OP9 pro offered to me a new device or not?

  2. camohan
    Assistant Head Moderator Assistant Head Moderator Dec 8, 2021

    camohan , Dec 8, 2021 :
    Hi there, this is a community forum made of users. We absolutely have no idea, how can we tell whether the OnePlus 9 Pro offered is new or not.

    You should ask this to the customer support with whom you are interacting. I would go ahead and say that this is the first time I am seeing that someone is getting a latest model as replacement for older one.

    Caomhin and Tobikage like this.
  3. EvillivE
    Donut Dec 8, 2021

    EvillivE , via OnePlus 9 , Dec 8, 2021 :
    You can check with the customer care or just use the OnePlus care app on the new device to check the warranty status but it's a good deal on the whole.