David S., Jun 27, 2016 : What a crazy couple of weeks it’s been since the launch of the OnePlus 3! It’s a device that we’re really proud of, and from the initial reviews and comments we’ve seen, it seems like you guys are pretty happy with it as well. And if the unexpectedly huge turnout at our London pop-up is any indication, our European community is among the most passionate group of OnePlus users in the world - and we’re extremely grateful for your support. It’s also humbling that you’ve showed so much patience with us as we’ve transitioned into our “no invites” phase. In fact, the demand for the OnePlus 3 in the UK has been above and beyond what any of us expected initially. A number of you have been experiencing delays in your orders, and for that we’re truly sorry. We always try to be as honest and transparent as possible, so we want to let you know what’s going on and how we plan on solving the main issues so you can get your new phones as soon as possible. Firstly, there’s been something of a schedule misalignment between devices and accessories in the UK. We had plenty of accessories on the way at the moment of launch, however customs issues meant many orders that included both devices and accessories were delayed. We’ve solved this obstacle by simply removing and refunding those accessories and any priority shipping paid for, dispatching devices directly, and issuing vouchers for £8 / 10€ off their next order and waived the minimum order to qualify for free shipping to those affected so that they can purchase cases and other items once we have them restocked. So, a quick recap... Thank you for your support. The OnePlus 3 is selling faster at an unprecedented rate. Sorry to those who have had to wait. All outstanding orders will be dispatched mid-next week and those who’ve been affected will be compensated with a voucher. Demand for the OnePlus 3 is growing steadily, and we’re doing the very best that we can to meet it. We thank you for your patience, and hope that with your help we can continue to grow and improve. We can’t do this without you! 11:30PM UPDATE (30th of June): - Looks like most orders are on its way with no issues. If you have any questions feel free to ping me over PM. - After reviewing all the Google Form answers, I have contacted all users that had issues and/or were eligible for a voucher, if you didn't get my e-mail and you think it's a mistake, PM me with your order number and I'll take a look at it. [You are only eligible for a voucher if when you purchased your device the website displayed a dispatch date before the 28th of June]. 9:30AM UPDATE (5th of July): Some people might still be experiencing delays or issues. If anything urgent, feel free to PM me. 2:00PM UPDATE (July 6th): Most outstanding (delayed still pending) orders will be fulfilled today/tomorrow. Please note that for current orders, the dispatch date is the one shown in the confirmation e-mail you received when purchasing the device.